HPC Storage Engineer

The High-Performance Computing Storage Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our Storage Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.

Key Responsibilities
Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities
Plan and perform maintenance activities
Assess customer environments for performance and design issues and propose resolutions
Work across technical teams to troubleshoot complex infrastructure issues
Create and maintain detailed documentation
Serve as a subject matter expert and escalation point for storage technologies
Work with vendors to resolve storage issues
Communicate with customers and internal team with transparency
Participate in on-call rotation
Completion of training and certification as assigned to further skills and knowledge
Skills Required
Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education
5+ years of expert level experience managing storage infrastructure in high-performance computing environments including, file systems, storage appliances, and data workflows
Experience configuring, maintaining, and tuning Ceph clusters
Experience configuring, maintaining, and tuning distributed file systems (e.g., Lustre, GPFS, NFS, Gluster

FS)

Experience with Infini Band networking preferred
1+ years working with monitoring platforms;
Elastic Observability is a bonus
1+ years working with an enterprise ITSM system Service Now is a bonus
Familiarity with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) and their interaction with data storage systems
Understanding of data protection mechanisms, including data replication, backup strategies, and disaster recovery in HPC environments

Experience with containerization (Docker, Singularity) in an HPC context for data processing and application deployment
Solid working knowledge or Linux and scripting a plus

Experience with machine learning or data science workflows in HPC environments a plus
Managed Services or consulting experience is required
Strong background with customer service
High level problem-solving and communication skills
Strong oral and written communications skills
Related Storage certifications are a bonus
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits  for additional details.
The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.