Senior Engineer - Windows

AHEAD is searching for a Sr. System Engineer to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. This position will report to and receive direction from the POD Delivery Manager

Duties and Responsibilities:

Serve as a direct escalation resource dealing with technical events and requests needing additional resources or urgent attention
Daily administration and support of core infrastructure systems
Identify, analyze, and resolve problems on a variety of Operating Systems - Windows
Perform root cause analysis for issues / provide workarounds to ensure business continuity
Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed
Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices
Ensure business continuity and security across all systems supporting the company IT operations
Qualifications/ Technology

Experience:

Minimum of 10 years of related experience in supporting Windows in an enterprise environment
Experience in Active Directory (Group Policy , AD Replication Troubleshooting , DFSR , Kerberos Authentication , Advanced Troubleshooting Skills
Windows Server Administration - (DNS , DHCP , Windows Server related advanced troubleshooting , Patching related troubleshooting )
Microsoft OS or other related training and certification required (MCSA, MCSE)
Strong knowledge on Azure Infrastructure
Entra
Experience in Power Shell and the ability to create and utilize scripts preferred
Strong SCCM knowledge is required
Managed Services or Consulting experience is a plus
ITILv4 certification encouraged

Qualifications:

Soft Skills
Technical troubleshooting and problem-solving capabilities.
Approach projects and problems with a security first mindset.
Superior customer service and training skills, Strong sense of urgency, ability to set priorities
Ability to work without direct supervision.
Organized and able to shift tasks as priorities evolve.
Team-oriented collaborator willing to share knowledge and experience.
Solid communicator with the ability to provide professional documentation.
Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels
Skilled in achieving results in a customer centric environment
Self-motivated, able to work in a fast-paced environment and perform the job with little guidance

Experience with performance monitoring tools - Logic Monitor, Solar Winds, Elastic, etc.
Ability to effectively interact with all levels of business via phone, written communication, and in person
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits  for additional details.