HPC Infrastructure Engineer

Roles & Responsibilities
Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities
Plan and perform maintenance activities
Assess customer environments for performance and design issues and propose resolutions
Work across technical teams to troubleshoot complex infrastructure issues
Create and maintain detailed documentation
Serve as a subject matter expert and escalation point for storage technologies
Work with vendors to resolve storage issues
Communicate with customers and internal team with transparency
Participate in on-call rotation
Completion of training and certification as assigned to further skills and knowledge
Skills Required
Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education
5+ years of expert level experience managing infrastructure in high-performance computing environments including configuration, troubleshooting, and best practice
1+ years of experience with Nvidia DGX preferred

Experience with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) required
Experience configuring, maintaining and troubleshooting Kubernetes

Experience with storage technology (e.g., Ceph, Vast Data Platform) and distributed file systems (e.g., Lustre, GPFS, NFS, Gluster

FS)

Experience with machine learning or data science workflows in HPC/AI environments
Advances experience with Linux operating systems
Experience configuring, maintaining and troubleshooting Nvidia/Mellanox (Cumulus OS) switches a plus

Experience with both ethernet and Infini Band networking a plus
1+ years working with monitoring platforms (e.g., Prometheus, Grafana);
Elastic Observability experience is a bonus
1+ years working with an enterprise ITSM system Service Now is a bonus
Previous experience with automation tools such as Ansible, Puppet, or Chef a plus
Managed Services or consulting experience is required
Strong background with customer service
High level problem-solving and communication skills
Strong oral and written communications skills
Related network certifications are a bonus
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits  for additional details
The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.