Network Engineer

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
Our customers rank among the who's who in the Fortune 50. Coca-Cola, Linked In, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating   our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!
Network Engineer
We are seeking a highly motivated Network Engineer who will be responsible for the architectural
design, implementation, and highest level of support for our global enterprise network. This is a
fantastic opportunity to bring your deep experience and creativity to a leadership role within our
team. The successful candidate will be a dedicated team player, able to drive the business forward
while mentoring others in a remote, 24x7 operational environment.
Your Impact
Provide end-to-end ownership and serve as the subject matter expert for our global network
infrastructure.
Lead the architectural design, setup, and configuration of network systems for new office sites from
the ground up.
Provide comprehensive support for our global network infrastructure, including monitoring, alert
management, and maintenance (patching, upgrades, and tuning).
Drive strategy for network maintenance, including major upgrades, patching, and performance
tuning to ensure maximum stability and performance optimization.
Provide expert-level support for our core network technologies from both proactive and reactive
positions. For:
Cisco Meraki Switches, Wireless Access Points, Meraki and Palo Alto firewalls, Cisco
routers, Global Protect VPN, and Portnox.
Monitoring services and alerts for: network gear, and SaaS services, and perform initial triage for
network/SaaS platform issues.
Act as the final escalation point for critical network issues, providing guidance and mentorship to
junior team members.
Managing ticket queues, tickets and escalations
Act as an escalation point for complex troubleshooting, collaborating with the team and office
stakeholders to ensure timely remediation.
Develop and maintain documentation for implementation guidelines, runbooks, reusable design
templates, and support templates.
Work with a drive for success to ensure the stability and reliability of our network.
Flexibility to work rotating shifts and when required to respond to escalations outside of your
scheduled shifts
Ability to act as a team lead, managing items such as but not limited to maintaining the teams shift
rotation schedule, on call rotations, and internal team escalations
Your Experience
5+ years of extensive experience managing and designing corporate IT network systems in a modern,
global environment.
Deep expertise in network infrastructure and monitoring principles.
A dedicated and hardworking individual with a strong drive for success and proven experience in
continuous improvement to drive the business forward.
Significant experience leading the deployment of network infrastructure for new sites
Maintaining ticket queues, tickets and escalations
Working with IT operations management (ITOM) software that monitors and alerts on an
organization's IT infrastructure, from network devices to servers and applications
Deep expertise and strong hands-on experience with Cisco Meraki, Palo Alto, Global Protect VPN,
and Portnox.
An excellent team player with superior communication skills, able to collaborate effectively with
teams and stakeholders in a globally disbursed environment.
A track record of providing guidance…