Site Reliability Engineer

Responsibilities

Monitor cloud infrastructure (AWS primary, GCP secondary) across multiple client environments simultaneously.
Respond to alerts across Slack, Google Chat, and MS Teams per defined SLAs.
Triage incidents following ITSM processes: log, classify, escalate, and close with documentation.
Execute runbooks for standard operational tasks and known issue patterns.
Perform clean shift handoffs with accurate status updates.
Coordinate with L2 engineers and client stakeholders during escalations.
Participate in change windows as an executor implementing pre-approved changes safely.
Handle client credentials, access, and operational data with strict infosec discipline.

Requirements

3-5 years in cloud operations, infrastructure support, or managed services.
Linux fundamentals: process management, log navigation, and basic troubleshooting.
Networking basics: DNS, TCP/IP, HTTP/S, load balancers, VPCs.
Scripting in Bash and/or Python operational scripts, not development-level.
Hands-on AWS EC2 ECS, RDS, Cloud Watch, IAM, and S3 erience in an ITSM-governed environment: incident management, SLA adherence, and escalation paths.
Worked in or alongside infosec-conscious environments, making credential hygiene, least-privilege access, and secure information handling second nature.
Strong written and verbal English: direct client communication is part of the role.
Comfortable with rotational shifts, including nights and weekends.

Good To Have

Kubernetes or ECS hands-on exposure and familiarity with pods, services, and deployments.
GCP experience.
AWS Certified Cloud Practitioner or Sys Ops Administrator.
Observability tools:
Grafana, Prometheus, Loki, and Cloud Watch dashboards.
Prior experience in a multi-client MSP or shared services environment.
Basic CI/CD and containerisation awareness (Docker, EKS, ECS).
Exposure to fintech or healthcare client environments.

This job was posted by Nitin Yadav from Square Ops.