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Job Description & How to Apply Below
Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications.
What Youll Do
Provide first-level troubleshooting support for software, hardware, and network-related issues.
Respond to and resolve user queries via call, email, and ticketing systems.
Install, configure, and update computer systems, applications, and peripheral devices.
Assist in diagnosing and resolving network connectivity problems.
Document and track support requests, ensuring timely follow-up and resolution.
Escalate complex technical issues to higher-level support teams when necessary.
Provide guidance and training to users on software applications and best practices.
Maintain and update IT support documentation, including FAQs and troubleshooting guides.
Ensure compliance with IT security policies and procedures.
Understanding of iOS and Knox android devices.
Collaborate with the IT team to improve system performance and user experience.
What Youll Bring
Bachelors degree in computer science, Information Technology, or a related field (preferred).
Strong knowledge of Windows, macOS operating systems.
Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.).
Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers.
Basic understanding of IT security tools
Excellent problem-solving and analytical skills.
Strong communication skills, both written and verbal.
Ability to work independently and in a team-oriented environment.
Willingness to work in a rotating shift schedule, including weekends if required.
Role:
Technical Support - Voice / Blended
Industry Type:
Analytics / KPO / Research
Department:
Customer Success , Service & Operations
Employment Type:
Full Time, Permanent
Role Category: Voice / Blended
Education
UG:
B.Tech/B.E. in Any Specialization,
B.Sc in Any Specialization
PG: Any Postgraduate
Position Requirements
10+ Years
work experience
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