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Job Description & How to Apply Below
You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team.
McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.
We are hiring immediately for a Intelligent Ops and Observability Engineer
What We Bring To The Table
The best people deserve the best rewards. In addition to the benefits you'd expect from a global leader (health insurance, paid time off, etc.) we also offer:
Competitive compensation
Career growth opportunities
Flexibility and Support for Diverse Life Stages and Choices
Wellbeing programs including Physical and Mental wellness
Position Overview
The Engineer, Intelligent Operations and Observability plays a critical role within the McCormick Technology Operations Center by helping maintain a clear, real-time view of the operational health of the company's technology environment. This role is responsible for overseeing the day-to-day operational state across infrastructure, platforms, and critical services, ensuring that incidents are prioritized appropriately, service providers are responding with speed and quality, and restoration activities are coordinated to minimize business impact.
This role also serves as a technical expert for the company's operational tool suite, including application performance monitoring, infrastructure and systems monitoring, event aggregation, alerting, dashboards, reporting, and related observability capabilities. The engineer will implement, administer, optimize, and continuously improve these capabilities to strengthen operational awareness, improve signal quality, and support more proactive service management.
Finally, this role is an important stakeholder in the evolution of incident response practices. While not the owner of incident management policy, the role helps shape standards and procedures by bringing operational insight, identifying gaps, recommending improvements, and reinforcing adherence across service providers and internal teams.
Description
Key Responsibilities
% of Time Spent
Operational Oversight and Service Restoration The Engineer, Intelligent Operations and Observability provides active operational leadership within the McCormick Technology Operations Center during incidents, service degradations, and other events affecting the company's technology environment. This role maintains real time awareness of the operational state across infrastructure, cloud platforms, applications, networks, and end user services, and leads coordinated response efforts to ensure the appropriate teams and service providers are engaged quickly and working with urgency toward restoration.
The role drives incident response by reinforcing priorities, tracking progress, challenging assumptions, escalating when needed, and helping ensure the right level of visibility, accountability, and stakeholder attention is maintained through recovery and stabilization.
35%
Observability and Operational Tooling Implements, administers, and continuously improves the operational tooling environment that supports enterprise monitoring, event management, and service visibility. Serves as a technical expert across application performance monitoring, infrastructure and systems monitoring, event aggregation, alerting, dashboards, and reporting, ensuring the tool suite delivers meaningful and actionable insight. Partners across infrastructure, cloud, application, and service teams to expand monitoring coverage, improve signal quality, reduce alert noise, and strengthen overall observability and operational decision making.
35%
Continuous Improvement and Operational Maturity Contributes to the ongoing maturity of the Technology Operations Center by identifying and implementing improvements in operational processes, tooling, visibility, and service assurance practices. Supports the development of runbooks, standards, and response procedures, and uses operational data and trends to recommend opportunities for automation, standardization, and stronger preventive controls. Works within…
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