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Job Description & How to Apply Below
This team works closely with our Cloud Operations, Sustaining Engineering & Development teams.
Provide 2nd line support globally for Oracle Hospitality customers and partners
This includes (and isn't limited to):
OPERA V5 PMS (Property Management System)
OPERA CLOUD PMS (Property Management System)
R&A (Report & Analytics)
OHIP (Hospitality Integration Platform)
OPERA OXI (Exchange Interface)
OPERA OEDS (Electronic Distribution Suite, such as OWS, ADS, GDS, HTNG, Kiosk)
Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
Keep up to date with new releases and new functionality
Identify and report back root cause and resolution of major incidents to avoid recurring issues
Adhere to Global L2 Support standards and processes
Actively participate in building Oracle Knowledgebase
Committed to the delivery of outstanding service to customers
Position Requirements
10+ Years
work experience
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