Senior Manager - Technical Specialist; Consent Management

Position: Senior Manager - Technical Specialist (Consent Management)
About Us

JOB DESCRIPTION

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do.

We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to overall development of an employee through comprehensive learning & development framework

Role Purpose

The Data Protection Project Manager (Consent Management) is responsible for planning, technical solutioning and managing projects that implement and optimize consent management solutions across the organization. This role ensures that customer data is collected, stored, and used in compliance with Data privacy regulations (DPDPA) while enabling the business to responsibly leverage data for innovation and growth.

Role Accountability

The Project Manager Will

Lead the deployment and enhancement of Consent Management Platforms (CMPs) across digital channels.
Translate regulatory requirements into actionable project deliverables.
Coordinate with legal, compliance, IT, product, and marketing teams to embed consent workflows into business processes.
Provide governance, reporting, and risk management for consent-related initiatives.
Drive customer trust and transparency by ensuring ethical and user-friendly consent practices.
Consent Management Platform (CMP) Ownership
Accountable for project implementation, maintenance, and optimization of the CMP.
Ensures CMP integrates seamlessly with websites, mobile apps, CRM, and analytics platforms.
Ensures that consent preferences are captured, stored, and honored across all systems.
Regulatory Compliance
Accountable for providing technical solution for observations of Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs).
Maintains audit readiness and provides evidence of compliance to regulators and internal auditors.
Risk Management & Governance
Identifies, assesses, and mitigates risks related to consent and data protection.
Establishes governance frameworks, policies, and procedures for consent management.
Reports compliance risks and remediation progress to senior leadership.
Stakeholder Engagement
Acts as the primary liaison between legal, compliance, IT, product, and marketing teams.
Accountable for clear communication of consent management policies and updates.
Ensures stakeholder alignment and buy-in for consent-related initiatives.
Program Delivery & Reporting
Accountable for timely delivery of consent management projects within scope, budget, and quality standards.
Develops and maintains KPIs, dashboards, and compliance reports for leadership visibility.
Tracks performance of consent workflows and drives continuous improvement.
Training & Awareness
Ensures organization-wide training and awareness programs on consent and data protection.
Accountable for embedding a privacy-first culture across teams and business units.
Accountable for building and maintaining customer trust through responsible data practices.

Measures of Success

Deliver a fully compliant consent management platform aligned with global data privacy regulations
Reduce organizational risk through robust consent tracking and automated compliance safeguards
Strengthen customer trust by providing transparent, user-friendly consent experiences
Enable responsible and ethical data use to support business innovation

Technical Skills / Experience / Certifications

Technical Skills
Consent Management Platforms (CMP):
Hands-on expertise with One Trust, Trust Arc, Evidon, Securiti.ai, or equivalent CMP solutions.
Knowledge of Privacy & Data Protection Frameworks
Data Governance Tools:
Familiarity with Collibra,…