Forward Deployed Engineer

Position :
Forward Deployed Engineer

Location:

Gurgaon

Experience:

0–2 years
Working Model:
In-office
Role Type:
Customer-facing technical role

About us
Quick Reply.ai is a cutting-edge Whats App Marketing Automation platform built for e-commerce businesses. In just 18 months, we've onboarded 700+ global customers and achieved 15x revenue growth. As businesses rapidly shift from email and SMS to Whats App, we are building a category-defining product in this space.
Founded by IIT Delhi alumni, we raised seed funding in April 2023 and are now scaling from a 35-member team to 50+.
We help brands automate customer journeys across the buyer lifecycle — lead capture, abandoned cart recovery, customer support, order updates, retention, upsell, feedback, and more.
Our platform works closely with systems like Shopify, CRMs, ERPs, payment gateways, logistics tools, custom backends, and Whats App Business APIs. As customers grow, their workflows become more complex. That is where the Forward Deployed Engineer comes in.

Role overview
We are looking for a  Forward Deployed Engineer  who can work directly with customers and internal teams to turn business requirements into working technical solutions.
This is not a pure backend role.
This is not a pure customer success role.
This is a hybrid role across  solutioning, integrations, technical debugging, workflow design, and fast execution .
You will work with customers to understand their business processes, map their data flows, configure Quick Reply, build integrations where needed, debug issues, and help them go live faster.
The right person should be comfortable talking to customers, reading API docs, testing webhooks, understanding JSON payloads, writing scripts, debugging failures, and working with product and engineering teams to improve the platform.

What you will do

1. Understand Customer Workflows
You will work with customers and internal CSMs to understand how their business works.
Examples:
How do they capture leads
Where does customer data live
How do orders, checkouts, payments, shipments, or appointments get created
Which events should trigger Whats App messages
What data is needed to personalize a message
When should a bot hand over to a human
What should happen after a customer replies
Your job is to convert these business flows into clear technical flows.

2. Design Whats App Automation Solutions
You will help design end-to-end automation journeys using Quick Reply.
Examples:
Abandoned cart recovery flow
Order confirmation and payment collection flow
COD confirmation and RTO reduction flow
Lead qualification bot
Appointment reminder flow
Feedback/NPS collection flow
Support triage bot
CRM lead handover flow
Shopify or custom cart automation flow
You should be able to think through edge cases, fallbacks, customer replies, data requirements, and handover logic.

3. Work on Integrations and APIs
A major part of this role will involve connecting Quick Reply with customer systems.
You may work with:
Shopify
Custom e-commerce websites
CRMs like Hub Spot, Salesforce, Lead Squared, Zoho, etc.
ERPs or internal systems
Payment gateways
Logistics platforms
Webhooks
REST APIs
Google Sheets / Airtable / internal tools
Customer databases or custom backends
You should be able to read API documentation, understand request/response formats, test APIs, map payloads, and coordinate with customer tech teams.

4. Debug Customer Issues
You will investigate why something is not working.
Examples:
Webhook not received
Wrong customer data coming in
Whats App template not triggering
Bot flow breaking at a specific step
CRM lead not getting created
Shopify event missing data
API authentication failing
Duplicate contact being created
Incorrect order status being passed
Customer replies not mapping correctly
You should be comfortable using logs, payloads, Postman, browser tools, and internal dashboards to find the root cause.

5. Build Small Scripts, Tools, and Custom Solutions
Sometimes a customer may need something small but important that is not yet available directly on the platform.
You may build:
Data transformation scripts
Webhook middleware
Small internal tools
API connectors
Google Apps Script automations
One-time migration scripts
Custom payload mappers
Utility scripts for testing or monitoring
This is not about building large products from scratch. It is about solving customer problems quickly and cleanly.

6. Own Technical Go-Lives
You will be responsible for making sure customers go live smoothly.
This includes:
Understanding requirements
Preparing technical solution notes
Coordinating with CSMs, product, engineering, and customer teams
Testing flows before launch
Monitoring initial go-live
Debugging issues quickly
Documenting what was implemented
Creating reusable learnings for future customers
Success in this role means customers go live faster, with fewer escalations, and with better automation outcomes.

7. Share Product Feedback
Because you will be close to customers, you will see repeated gaps and requests.
You should actively share:
Which integrations are…