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Job Description
Profile:
Bachelors degree or equivalent
About 1-3 years of experience in data entry or equivalent experience (in real estate would be an advantage)
Experience dealing with legal documents/company registers/corporate records
Ability to manage large datasets without compromising accuracy or quality
Strong organizational skills, time management, and attention to detail
Ability to assess and handle multiple priorities
Ability to work independently and meet deadlines
Solution oriented approach/problem-solving aptitude
Exhibits positive attitude and flexibility
Ability to work independently but also an excellent team player
Proficiency with MS Office standard applications, advanced excel skills would be an advantage
Fluent in English, any other language would be an advantage (especially Spanish, German or French)
Willing and looking to consolidate and grow your skills and talents in the long term with a company that works in a strong team and results-based environment.
Responsibilities:
Perform database entry, update and review related to corporate and asset data governance for European companies, and assist with the further development of the database, including, but not limited to, the following:
Accurately enter and update data in databases and document platforms, ensuring timely and error-free processing
Verify, cross-reference and validate data to maintain the integrity of the databases
Collaborate with team members to identify and rectify data discrepancies
Assist with periodic reporting from the databases and ensure that information is complete and reporting deadlines are met
Be able to navigate easily through corporate and property documents of different jurisdictions and follow up with third parties to obtain relevant documents, to answer reporting requests for European companies
Assist in the development and implementation of new database features and functionality (requirement gathering, data mapping, testing)
Assist with digital automation projects.
Do
Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLAs defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Maintain and update self-help documents for customers to speed up resolution time
Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoids legal challenges by complying with service agreements
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
Assist clients with navigating around product menus and facilitate better understanding of product features
Troubleshoot all client queries in a user-friendly, courteous and professional manner
Maintain logs and records of all customer queries as per the standard procedures and guidelines
Accurately process and record all incoming call and email using the designated tracking software
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
Build capability to ensure operational excellence and maintain superior customer…
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