Job Description & How to Apply Below
Project
Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Change Management
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
We are seeking a highly skilled Change Management SME to drive enterprise IT Change Governance in a large-scale global environment. This role requires strong operational ownership, governance discipline, stakeholder management, and the ability to independently govern complex, high-risk production changes with operational stability and compliance. The ideal candidate must confidently drive governance, manage escalations, and operate effectively in high-pressure, regulated environments such as Insurance, Banking, or Financial Services.
Key Responsibilities
Change Governance & Operational Control
Govern Normal, Standard, and Expedited changes end-to-end with strong process understanding of Emergency changes
Review RFCs for risk, impact, rollback readiness, implementation quality, and compliance
Own and lead CAB/TAB governance activities
Prepare agendas, drive risk discussions, manage conflict resolution, and govern scheduling decisions
Chair meetings confidently with global stakeholders and technical teams
Ensure action tracking, governance follow-ups, and meeting documentation
Challenge or reject risky, incomplete, or non-compliant changes
Conduct Post Implementation Reviews (PIRs) for failed changes and change-related outages
Identify governance gaps and operational improvement opportunities, and drive corrective/preventive actions with documented lessons learned
Participating in root cause discussions with technical teams for potentially failed changes causing outages
Ensure adherence to global Change Management policies and governance standards
Monitor Change Management SLA breaches, aging backlog, drive strong governance to reduce unauthorized changes, and failed changes
Conduct Change Management training and awareness sessions for global technical teams and stakeholders with strong verbal communication capability
Create and manage policy and procedural documents and knowledge articles
Stakeholder Management & Reporting
Drive Change Governance for global stakeholders and provide process guidance across teams
Handle escalations independently and professionally
Publish and manage governance dashboards, KPI metrics, and operational insights
AI & Operational Readiness
Support AI-enabled ITSM operational models and governance automation
Adapt to AI-assisted reporting, workflow optimization, and evolving operational models
Mandatory Skills & Experience
Strong experience in Change Management and ITIL 4 based Change Enablement operations (ITIL4 Certified)
Proven expertise in enterprise Change Governance and CAB/TAB leadership
Experience governing high-risk and critical production changes
Strong operational risk assessment and escalation management capability
Excellent stakeholder management and communication skills
Hands-on experience with Service Now ITSM tool
Strong analytical capability, governance reporting expertise, and operational ownership mindset
Exposure to AI-driven operational models
5 - 7 years of experience in Change Management operations and governance
Ability to work in a 24x5 support environment
Preferred Skills
Change Management operational experience in Insurance, Banking, or Financial Services industry domain
Power BI reporting / dashboard experience
Experience supporting global ITSM operations and service improvement initiatives
What We Are Looking For
A strong Change Management operator - not a ticket coordinator
Someone who can confidently lead CAB/TAB discussions and constructively challenge technical teams
A professional who understands operational risk, governance, and production stability with strong decision-making capability
A self-driven individual who can enforce compliance with minimal supervision
Someone who can balance governance, business urgency, and operational stability effectively
, 15 years full time education
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