Senior Manager, Customer Analytics

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Senior Manager, Customer Analytics

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Yield and Analytics, Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org.

Are you passionate about data and analytics Do you want to be at the forefront of a truly customer-centric organization.

We are looking for a hardworking and intelligent individual to fill the Senior Manager, Customer Analytics role, leading a small group of analysts and supporting our B2C brands.

As a core member of our team, you will be working with data and applying advanced data science techniques in a fun and stimulating environment. There are a variety of exciting projects that you will work on to drive business strategy. Your insights will be used to enhance our customer value proposition, improve customer acquisition and engagement, drive customer lifetime value, deliver an amazing customer experience and better understand the customer behaviour across multiple brands own by Expedia Group.

This is an exciting opportunity for a team-player who wants to be a central part of a truly customer focused team.

The successful individual will have people management experience, will be able to work with minimal instruction and oversight, enjoy working on multiple tasks and projects at the same time and own projects end to end. Critical to your success in this role is a love of data (we love data!) - developing insightful analysis that you communicate in a clear and compelling way..

What You'll Do

Recruit, manage and lead high performing team
Own and develop advanced customer reporting suite and actionable insights
Apply advanced analytical techniques, statistical knowledge, machine learning, and big data handling skills to support our commercial stakeholders' decision-making
Use your creativity and commercial acumen to translate business problems into structured analytical questions, and choose the most appropriate methodologies to answer these questions
Own the relationships with our Brands stakeholders and cross-functional Analytics teams, and work autonomously to prioritise and execute on the most impactful analytics projects
Influence partners and senior leaders through communicating across various levels of the organization using clear and compelling storytelling and presentations
Prioritise multiple tasks and work streams simultaneously and own projects end to end

Who You Are

Bachelor's, Master's, PhD;
Mathematics, Science, Statistics, Economics degree; or Equivalent related professional experience is applicable
9+ years of experience in a similar analytical role
Strong Python and SQL skills with demonstrated experience to structure, transform and analyze large data, and a willingness to learn new frameworks and languages required for the task
Strong visualization (Tableau or equivalent) and experience developing advance reporting suite to senior leadership (including C-suite) audiences
Display a true passion for data and analytics as well as possessing a strong commercial awareness.
A high performing individual contributor who consistently applies – and often enhances – the analytical capabilities, principles and playbooks to solve complex business issues and opportunities
Develops and drives significant and…