Technical Writer

Responsibilities

• Take ownership of writing deliverables, ensuring accuracy and adherence to best practices as outlined by the Technical Writing team

• Follow and apply the style guide to all documentation

• Complete assigned work in a timely manner and provide regular updates on progress

• Seek and apply feedback to improve documentation quality

• Prioritize tasks effectively and participate in team meetings

• Demonstrate a positive attitude when working through challenges

• Forge positive relationships within the team and across departments

• In collaboration with the Taxonomy group, manage and improve Confluence organization and architecture, including tagging/labeling

• Maintain pages in Technology and other designated spaces

• Ensure Confluence spaces are regularly archived with tools or manual processes

• Work closely with Taxonomy and Enterprise Services to optimize search and platform usage

What we are looking for:

• Strong command of written English, with the ability to write elegant, readable prose free of grammatical and spelling errors

• Ability to distill complex technical information into clear, accessible instructions

• Proficiency in proofreading and editing

• Candidates must demonstrate current understanding of AI advancements through measurable AI education and upskilling (such as certifications, coursework, or active participation in AI
communities)

• Awareness of ethical and legal considerations in AI, including bias, fairness, transparency, and compliance with data privacy regulations

• Background in Information Architecture or library science

• Some familiarity with proofer’s marks and style guides

• Python or other coding experience with VS Code

• Familiarity with Markdown documentation and static site generators, HTML or XML

• Previous experience with AI-assisted search/authoring, tagging strategies, and SEO