Technical Services Specialist

We’re Hiring:
Technical Support Specialist (L1/L2 Support)

Location:

Gurgaon sector 34

Experience:

2–4 Years in international technical support

Shift: Rotational shift

We are looking for a  customer-focused Technical Support Specialist  to join our global support team. If you have experience in  client support, troubleshooting, and ticket management , this role is for you!

Key Responsibilities:

• Provide L1/L2 technical support for customer issues via ticketing systems

• Troubleshoot and resolve application/platform-related issues

• Manage and handle customer escalations effectively

• Collaborate with global teams to ensure timely resolution

• Perform root cause analysis and improve support processes

• Create and maintain knowledge base articles

• Generate reports and provide insights based on customer requests

✅

Required Skills:

• 1–3 years of experience in  technical support / application support / service desk

• Strong experience in  ticketing tools  (Service Now, Jira, etc.)

• Excellent  communication and client-handling skills

• Good troubleshooting and analytical abilities

• Experience working with  global clients

⭐  Preferred Skills (Good to Have):

• Exposure to  SAP / LMS / SaaS platforms

• Knowledge of  incident management & escalation handling

• Experience in reporting (Excel, dashboards)

• Understanding of  Agile/Dev Ops concepts

Why Join Us?

• Opportunity to work with global clients

• Collaborative and growth-oriented environment

• Exposure to enterprise-level platforms and tools

Interested candidates can share their CV at:
Or apply directly via Linked In

#Hiring #Technical Support #L1

Support #L2

Support #Customer Support #ITJobs #Service Desk #Application Support