Service Developer

Position: Service now Developer
Our client, a leading global healthcare technology organization, is looking to hire a  Service Now Developer  to support and enhance their enterprise Service Now platform in a regulated environment. This role is ideal for professionals with strong hands-on development experience in Service Now and exposure to healthcare, pharma, or life sciences domains.

Key Responsibilities
Design, develop, and configure solutions across core ITSM modules including Incident, Problem, Change, and Request Management
Build and maintain Service Catalog items and automate workflows using Flow Designer
Configure and support ITOM Discovery using MID Servers, including troubleshooting discovery issues
Ensure CMDB data accuracy and governance using Identification and Reconciliation Engine (IRE)
Provide L2/L3 production support, debugging workflows and resolving system defects
Prepare and maintain technical documentation including solution designs and SOPs

Required Skills & Experience
Bachelor’s degree in Computer Science, IT, or related discipline
6+ years of hands-on experience in Service Now development and administration
Strong experience working with ITSM processes and Service Now workflows
Expertise in Service Catalog design, request fulfillment, and task orchestration
Good understanding of CMDB architecture, class models, and data reconciliation
Hands-on experience with MID Servers and ITOM Discovery configuration
Proficiency in scripting (JavaScript, Business Rules, Client Scripts, Flow Designer)
Exposure to healthcare, pharma, or life sciences domain preferred
Experience working in regulated or validation-driven environments is must
Service Now certifications such as CSA, CAD, or CIS will be a plus

Experience with Automated Test Framework (ATF)

Location:

Gurugram, India
Work Mode :  Hybrid: 3 Days Office / 2 Days Home

Apply or Email: S