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Customer Support Associate

Job in 242221, Gurugram, Uttar Pradesh, India
Listing for: PineQ Lab Technology
Full Time position
Listed on 2026-06-27
Job specializations:
  • IT/Tech
    Technical Support
  • Customer Service/HelpDesk
    Technical Support
Job Description & How to Apply Below
Candidates having experience in International Voice Process
- Technical Customer Support are eligible

Role Responsibilities:

Handle international customer queries via voice support

Troubleshoot Wi-Fi, network connectivity, broadcast, and device-related issues

Provide support for smart home devices, cameras, doorbells, alarms, and mobile app issues

Resolve customer issues within defined TAT and quality standards

Maintain accurate documentation and follow SOPs & compliance guidelines

Coordinate with internal technical teams for escalations when required

Deliver a seamless customer experience through strong written communication

Required Experience &

Skills:

Minimum 6 months – 3 years of experience in Technical / Customer Support

Mandatory experience in International Voice support

Hands-on exposure to Wi-Fi troubleshooting, network issues, broadcast support

Experience with Comcast / Airtel Broadcast / ISP processes

Basic understanding of routers, modems, connectivity, and smart devices

Excellent written English communication and problem-solving skills

Immediate joiners only (no notice period candidates)
Position Requirements
10+ Years work experience
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