Client Success & Program Manager; Learning Solutions

Position: Client Success & Program Manager (Learning Solutions)
What You’ll Do

- Serve as the primary point of contact for clients.
- Manage end-to-end delivery of Digital Learning and Classroom Learning projects.
- Coordinate with clients, trainers, instructional designers, developers, and internal teams.
- Track project timelines, deliverables, and quality standards.
- Manage training logistics, deployment, and stakeholder communication.
- Prepare project updates, MOMs, and status reports.
- Use AI tools to improve productivity and operational efficiency.
- Drive client satisfaction through proactive communication and problem-solving.

What We’re Looking For

- 3–5 years of experience in Program Management, Learning Operations, Client Success, L&D, or Training Management.
- Excellent communication and stakeholder management skills.
- Strong ownership and execution mindset.
- Customer-centric with high empathy and attention to detail.
- Comfortable managing multiple projects simultaneously.
- Familiarity with Digital Learning, LMS platforms, or Corporate Training will be an advantage.
- Working knowledge of AI tools such as ChatGPT, Claude, Gemini, or similar platforms.

What Will Make You Successful

- Hunger to learn and grow.
- Solution-oriented approach.
- Ability to build strong client relationships.
- Strong organisational and coordination skills.
- Passion for creating outstanding learning experiences.

Why Join K2B Learning?

- Work directly with leadership.
- Exposure to diverse industries and marquee clients.
- Opportunity to work across Digital Learning, Classroom Learning, AI, and Learning Technology projects.
- High ownership, fast learning, and accelerated growth.