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Job Description & How to Apply Below
About Us Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.
Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju's, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel's suite of communication APIs, Ameyo's omnichannel contact centre (merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. They're a $100 million Series D funded company with $60 million in ARR.
Job Description:
The Consultant - Presales role is focused on supporting the presales process by gathering and analyzing customer requirements, assisting in the preparation of proposals, and supporting product demonstrations to clients. This role works closely with Senior Consultants and the Sales team.
Role Expectations:
Assist in identifying client's pain points and challenges and propose innovative, out-of-the-box solutions tailored to their requirements.
Support in gathering and documenting customer requirements and creating initial solution proposals covering aspects not limited to scope, solution, architecture, BoM, assumptions etc..
Assist in responding to RFIs, RFPs, and RFQs under the guidance of senior team members.
Participate in creating and delivering presentations and product demonstrations.
Recommend suitable products or solutions aligned with client requirements and business goals.
Collaborate with internal stakeholders to ensure alignment with customer needs.
Support knowledge management activities by maintaining documentation and templates.
Other
Skills:
Strong aptitude for learning new technologies and business processes.
Good written and verbal communication skills.
Analytical skills for understanding customer pain points and basic solution scoping.
Preferred Educational Background:
BE/B.Tech (ECE/CSE/IT). MBA is a plus but not mandatory.
Preferred Professional Background:
Exposure to presales activities in software/product-based companies or systems integrators.
Basic understanding of contact center technologies, networking, or telecom is an advantage.
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