Information Technology Support Engineer

Experience Required -  2
-3 Years
Job Type  - Work from office
CTC  -    Will be decided based on experience, skillset & client interview
Must Have Skills - Excellent verbal and written English Communication .

Role Description
The IT Global Service Desk is responsible for providing technical assistance to our clients, including diagnosis and resolution of IT issues, as well as ensuring seamless operation of their computer systems and IT services.
This position is for the role of  IT Support Engineer  for a renowned  MNC . IT Support Engineer will provide desktop/laptop/software support and assistance related to any Software/Hardware issues to the users, resolve the issues logged in the ITSM tools like Service Now, escalate issues to the next level as and when required and provide exceptional customer service to the users via different channels like in-person/remotely/call/chat etc.
Educational Qualifications
Bachelor's degree (B.Tech, B.E., MCA, BCA, BSc. etc..) in Computer Science or any related field

Technical Skill-  Minimum 1- 3 years of experience in IT Chat/Voice/Desktop support.
Min. 2 years of experience in IT/Desktop support
Knowledge of Windows /  MacOS/Mac Book usage,  Supporting Apple, Dell, and Lenovo devices.

Knowledge to install/uninstall software applications on Laptop/Desktop devices
Knowledge of L1 support protocols
Excellent Troubleshooting skills
Knowledge of any ticketing tools will be an added advantage
Knowledge of network protocols and configuration is a plus

Analytical & Behavioural Skills
Ability to multitask while maintaining attention to detail and meeting deadlines
Good interpersonal skills handling internal and externals customers.
Excellent problem-solving and analytical skills
Strong written and verbal communication skills in English
Ability to work in a team environment