Job Description & How to Apply Below
Linux SME
Location:
Gurugram, Haryana
Address: TCS GG7 office is located at Skyview Corporate Park, Sector 74A, Gurugram, Haryana, 122004
Experience:
6 years to 13 years
Interview Mode:
Walk In Drive
Interview Date: 8th Aug 2025 (Saturday)
Interview Time: 10: 00 AM to 1: 00 PM
Mandatory skill set:
Linux/UNIX Operations & Troubleshooting (L2/L3)
OS Currency, EOL Remediation & Patch Execution
Monitoring/Event Mgmt Tooling (Service Now ITOM, Solar Winds, Grafana)
Cloud Operations (AWS/Azure Linux) & Automation Exposure (SSM/Ansible)
DR Support, Documentation, Risk & Capacity Inputs
Linux Tower Architecture & Standardization (Target baselines), EOL Burn-down Strategy + Patch Governance/Automation (SSM direction), Observability/Event Mgmt Integration (ITOM/Solar Winds/Grafana)
Certification:
RHCSA/RHCE or equivalent Linux administration credential; ITIL Foundation/ ITIL 4 Managing Professional.
Must-Have:
Provide L2/L3 operations for customer’s UNIX/Linux estate across on‑prem + AWS + Azure + VMware, with strong focus on OS currency (EOL remediation), patch compliance, monitoring/event management integration, and operational stability
Ownership of end-to-end Linux tower delivery service and transformation — driving Linux standardization, EOL burn-down strategy, patch automation adoption, DR readiness governance alignment, observability maturity, and SLA-led operations, emphasizing event management, patching automation, risk registry, and operating model maturity.
Tools / Platforms
ITSM / Event Mgmt / AIOps:
Service Now, Service Now ITOM
Infra Monitoring:
Solar Winds
Observability / Logs:
Grafana (Prometheus stack), Loki/Fluentd
Patching: AWS SSM direction for patching onprem + cloud; SCCM/Intune
Automation/Orchestration:
Service Now + AWX/Ansible + Terraform
Batch:
Control‑M / Tidal (where Linux workloads rely on scheduling dependencies)
Good to have:
AWS Cloud Practitioner or AWS Sys Ops (for Linux on AWS);
Azure Administrator (for Linux on Azure);
Service Now fundamentals;
Ansible basics.
AWS Solutions Architect (or Sys Ops), Azure Solutions Architect, Service Now ITOM fundamentals, automation certs (Ansible/Terraform)
Key Responsibilities:
Provide advanced troubleshooting and resolution for Linux incidents (availability, performance, file system, user/access, services, kernel-related issues).
Support operational activities across on‑prem, AWS, and Azure Linux estates, aligning to the broader customer operating model for infrastructure operations and administration.
Execute OS version upgrades and remediation for EOL/EOS Linux servers, prioritizing critical systems and high-risk populations (e.g., EOL VMs)
Maintain compliance with “supported version levels” expectations by ensuring planned upgrades and reducing vendor support risk exposure.
Perform patch planning/execution and support the customer’s direction to extend AWS SSM for patching across on‑prem and cloud, including pre-check/post-check automation and maintenance coordination.
Operate within the approved tool landscape for patch/image management (SCCM/Intune) where relevant to server operations and standardization.
Integrate Linux monitoring into Customer’s Service Now ITOM event management approach and downstream monitoring tools like Solar Winds, plus observability via Grafana/Loki where used.
Improve alert quality by participating in tuning thresholds and reduction of noisy events, consistent with the customer event management direction.
Support DR readiness activities for Linux workloads, aligning to the TDAF callout that periodic DR testing/governance must be established (execution support, runbook validation, recovery assistance).
Provide operational inputs into capacity planning and proactive risk identification (CPU/memory/storage growth trends).
Maintain Linux SOPs/runbooks and update CMDB/service records as required through Service Now, aligned to the tool strategy emphasizing ITSM/CMDB integration.
Define the Linux OS standard/version baselines and a sequenced plan to reduce EOL exposure (including EOL VM populations highlighted in inventory)
Drive estate rationalization across platforms (VMware/AWS/Azure) and ensure…
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