Technical Account Manager
Job in
242221, Gurugram, Uttar Pradesh, India
Listed on 2026-09-28
Listing for:
Krishify
Full Time
position Listed on 2026-09-28
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, CRM Systems & Management
Job Description & How to Apply Below
Krishify is an agri-focused enterprise SaaS platform — covering field force automation, farmer engagement, data intelligence and AI automation. Our platform includes a mobile apps, data CRM and AI applications. We are already working with 10+ largest agri enterprises in India and scaling fast.
Role Overview
Krishify is scaling its enterprise client base and the complexity that comes with it — each client runs a unique program configuration, has evolving requirements, and expects fast resolution when something breaks. We need someone who owns the full client operations lifecycle: from onboarding to ongoing delivery, acting as the bridge between our clients and our product team.
Responsibilities
Set up new client environments on our enterprise admin platform — module configurations, forms, fields, user hierarchies. No coding required but complex configuration ownership.
Map client requirements to existing platform capabilities. Clearly communicate what is live, what needs minimal effort, and what requires new product development — to both the client and the product team.
Triage bugs and issues by severity (Tier 1/2/3). Own Tier 1 resolution by coordinating directly with developers. Maintain the SLA dashboard for assigned accounts.
Handle custom requirement requests — ask the right questions to sharpen the brief, then coordinate between the client and the product head through to delivery.
Own the change log per client — what was promised, delivered, and pending.
What We Are Looking For
2–5 years in a B2B SaaS company in an implementation, TAM, or CS engineer role
Can configure a complex platform without writing code
Strong written communication — requirement briefs must be unambiguous
Comfortable talking to enterprise clients and developers in the same day
Prior exposure to CRM, or enterprise software is a strong plus
What This Is Not
This is not a relationship management role. You will be in the weeds — configuring, triaging, writing specs. If you need a large support team to operate, this is not the right fit.
Compensation
₹8–14 LPA depending on experience. As Krishify scales, this role lead
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