Director, IT Enterprise Services

About the job

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Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent:
Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you..

Job Summary:

The Director of IT Enterprise Services will be responsible for managing a global team of 20+ technicians, engineers, team leads, and managers who are focused on providing Tier-1 and Tier-2 support for over 40 different IT services, training employees, monitoring services availability, managing office infrastructure, and maintaining hardware and software asset inventories. This individual will also be the functional manager for our global service desk, assisting in developing Service Desk roadmaps and strategy, and providing consulting services to non-technical departments on how to effectively use IT service to solve business problems.

The ideal candidate will have a strong technical background, having advanced from hands-on technical roles to technical management positions.

Key Responsibilities:

Deliver excellent customer service to all employees, ensuring a positive IT experience.
Execute the Service Desk roadmaps, strategy, and business decisions related to IT.
Collaborate with senior management and key stakeholders to understand current and future IT requirements, particularly those related to an AI-driven Service Desk.
Manage and improve the global Service Desk through automation, AI assistance, and self-service.
Organize and communicate Global IT…