Last Mile Intern

Role:
Last Mile Intern

Location:

Gurugram

Experience:

0–1 Years

About:
Fairdeal.

Market

Fairdeal.

Market is a rapidly growing B2B quick commerce company enabling retailers and businesses to access a wide range of FMCG products with delivery in as little as 60 minutes. As we continue scaling our dark store and delivery network, efficient last-mile operations remain critical to ensuring fast, reliable, and high-quality service for our customers.

Role Overview

We are looking for a highly energetic and execution-focused Last Mile Intern to support day-to-day delivery operations and rider management across assigned dark stores. This role provides hands-on exposure to quick commerce logistics, rider operations, dispatch coordination, and operational problem-solving in a fast-paced environment.

The ideal candidate should be comfortable working on-ground, coordinating with riders and warehouse teams, and handling operational challenges in real time.

Key Responsibilities

Last Mile Operations Support:
Support daily last-mile delivery operations across assigned dark stores
Coordinate with riders and warehouse teams to ensure smooth order dispatch
Monitor delivery flow and assist in minimizing delays and order escalations
Track order status and support operational issue resolution in real time
Rider Coordination & Management:
Assist in rider onboarding and daily attendance tracking
Coordinate rider allocation and shift planning based on operational requirements
Ensure riders follow operational SOPs and delivery timelines
Support rider communication during peak hours and operational escalations
Operational Monitoring & Reporting:
Maintain operational trackers including rider attendance, delivery status, and issue logs
Share daily operational updates and escalation reports with reporting managers
Monitor productivity and support process improvement initiatives
Assist in maintaining smooth coordination between warehouse and last-mile teams
Field Execution & Problem Solving:
Visit operational sites and support on-ground execution activities
Resolve basic operational and delivery-related issues with internal coordination
Support peak-hour operations and surge management activities
Identify operational gaps and escalate issues proactively

What We're Looking For

Graduate or pursuing graduation in any discipline
Strong interest in operations, logistics, or supply chain management
Comfortable working in field and warehouse environments
Good communication and coordination skills
Ability to work in a fast-paced and execution-driven environment
Basic knowledge of Google Sheets / Excel is preferred
Comfortable with rotational shifts and operational work schedules

Good To Have

Prior internship or exposure in logistics, warehouse, delivery, or operations environment
Understanding of quick commerce, e-commerce, or supply chain operations
Familiarity with rider or fleet coordination processes

Key Skills & Attributes

High ownership and execution mindset
Strong coordination and multitasking ability
Problem-solving attitude with operational focus
Ability to work under pressure during peak operations
Discipline, punctuality, and accountability
Willingness to learn and adapt quickly

What You'll Get

Hands-on exposure to last-mile and quick commerce operations
Opportunity to work closely with operations and supply chain teams
Fast-paced learning environment with real business exposure
High ownership and on-ground operational experience
Potential opportunity for full-time conversion based on performance