Managing Consultant, Chargeback SME

Subject Matter Expertise: go-to person for Chargeback, assisting with specialist sales support, demonstrating consulting capabilities in the Chargeback space towards prospects, clients and within the organization; support product development/refinement , focused on knowledge sharing and development of team members.
Problem Solving:
Leads teams to identify the most critical aspects of a problem, and guides the team to business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required and able to decide and act without the total picture.
Analytic Excellence:
Demonstrates a strong aptitude for structured problem solving and quantitative skills, and leads team to effective and efficient technical capability usage regardless of context.
Project Management:
Clear interest in project delivery with business clients and intuition for the way that companies make decisions and how digital helps address clients problems.
Client Management:
Inspire client confidence through client recognition of specialization, timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.
Communication and Presence:
Leads composition of complete deliverables and other written communication, and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
Teamwork:
Motivates medium size teams or key work streams on large engagements to produce superior quality deliverables while creating an open collaboration environment for all levels, with a will to win attitude. As the subject matter expert on project teams, provide on-the-job training on how to more effectively execute Chargeback projects.
Commercial Orientation:
Ability to identify significant opportunities including identification of cross-selling opportunities beyond direct project work, and partner with broader Services teammates on contracting activities, leveraging the knowledge of Services capabilities and how they fit together to create relevant solutions for clients.
Leadership:
Instil a sense of urgency, ownership, and empowerment, and thoughtful risk-taking into leaders at all levels. Structures work, so it aligns with team members goals and motivators.
Integrity:
Models Mastercards values of honesty and integrity. Follows through on commitments and makes others do the same.
Diverse Perspective:
Brings a unique skill set or approach to the table in every client engagement or internal activity.

Qualifications:

Undergraduate or master s degree
Experience in the Chargeback business, at one or ideally more players within the Chargeback ecosystem, such as Issuer, Acquirer, Transaction processor, payment service provider, payment facilitator, Chargeback ISO or other Chargeback related business.
Knowledge of Chargeback products, value chain and ecosystem, in both Issuing and Acquiring environments
Additional relevant experience in adjacent areas can be a plus
Prior Experience in a consulting organization as a consultant is a bonus
Experience directly managing multiple people across multiple projects
Exceptional analytical and quantitative problem-solving skills and the ability to structure analyses to form data-driven solutions to ambiguous client challenges
Ability to communicate complex ideas effectively - both verbally and in writing - in English
Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Mastercard Advisors as a sought-after partner
Ability to multi-task in a fast-paced, deadline-driven environment, and balance thought with action while getting the most out of limited resources
Candidates must be eligible to work in the country of which they are applying for a position, as well as eligible to apply for travel visas as required by travel needs
Corporate Security Responsibility