Job Description & How to Apply Below
Team Lead
- Admissions
Location:
Gurgaon
️ Working Days:
Monday
- Saturday
⏰ Work Timings: 10 AM to 7 PM
Experience
Required:
5-10 years
Client:
Leading Business School
Job Description:
We are looking for a Team Lead – Admissions to lead our admissions counselling team for the Undergraduate Programme. The role will be responsible for managing a team of Admission Counsellors, driving the admissions funnel, improving conversion performance, and ensuring a high-quality experience for prospective students and parents. The ideal candidate should have strong people-management skills, a data-driven approach to sales and funnel management, and experience in high-ticket education/admissions sales.
Key Responsibilities:
Lead, manage, and mentor a team of Admission Counsellors.
Own the admissions funnel from lead qualification to application and final enrolment.
Set and monitor individual and team-level admissions and conversion targets.
Track key funnel metrics and identify areas for improvement.
Conduct regular performance reviews, coaching sessions, and training for counsellors.
Develop strategies to improve lead engagement, counselling quality, follow-ups, and conversions.
Work closely with Marketing and other internal teams to ensure effective lead management.
Analyse daily, weekly, and monthly performance and provide actionable insights to leadership.
Ensure consistent and high-quality counselling for prospective students and parents.
Handle escalations and support counsellors in complex student/parent conversations.
Identify process gaps and implement initiatives to improve team productivity and conversion rates.
Maintain a strong focus on achieving admissions targets while ensuring a positive candidate experience.
Skills &
Competencies:
5+ years of experience in admissions, education sales, inside sales, or a similar role.
Prior experience managing a team of Admission Counsellors/Sales Counsellors.
Proven experience in high-ticket education sales and admissions conversion.
Strong understanding of admissions/sales funnels and conversion metrics.
Strong data-driven and analytical approach to performance management.
Excellent communication, counselling, negotiation, and stakeholder-management skills.
Strong coaching and people-management capabilities.
Ability to work in a fast-paced, target-driven environment.
Experience with leading EdTech companies, universities, or premium education institutions is preferred.
Experience handling students and parents will be an added advantage.
MBA/PGDM or a relevant postgraduate qualification is preferred.
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