Job Description & How to Apply Below
Company Description
Sleepy Owl Coffee is an India-based coffee company founded to make high-quality, hassle-free coffee accessible for at-home consumption. The brand pioneered Cold Brew Coffee in India in 2016 and continues to innovate with a diverse portfolio including Cold Brew Packs, Hot Brew Bags, Ready-To-Drink bottles, Ground Coffee, Premium Instant Coffee, and coffee merchandise. Sleepy Owl sources single-origin, Grade-A beans from Chikmagalur, Karnataka, known for their signature chocolatey and nutty flavour, and roasts them in small batches for freshness.
The company is also committed to sustainability, using plastic-free Sustain packs made from paper and aluminium to reduce environmental impact. Sleepy Owl combines product innovation, quality sourcing, and eco-conscious packaging to redefine the coffee experience for customers across India.
Role Description
The Quality Management Specialist – 3P Operations will oversee and improve quality standards across third-party manufacturing and packaging partners to ensure that all Sleepy Owl Coffee products meet internal and regulatory requirements. This full-time, on-site role based in Gurugram involves monitoring quality metrics, conducting audits, inspecting production processes, and coordinating corrective and preventive actions with 3P vendors. The specialist will collaborate closely with operations, procurement, product development, and supply chain teams to establish, document, and maintain quality procedures and SOPs.
Day-to-day work includes reviewing test reports, resolving quality incidents, driving root cause analysis, supporting new product and packaging launches from a quality perspective, and ensuring adherence to food safety and hygiene standards. The role also requires maintaining accurate quality documentation, preparing reports and dashboards, and recommending process improvements to enhance product consistency and customer satisfaction.
Key Responsibilities
3P Quality Management & Oversight
Manage and monitor quality systems and execution across third-party manufacturing plants
Ensure adherence to SOPs, GMP practices, hygiene standards and process controls
Conduct regular factory visits and production supervision at partner manufacturing units
Monitor production activities from a quality and compliance lens
Verify production readiness before batch execution
Ensure proper implementation of quality checklists and production protocols
Monitor deviations, escalations and corrective action closures
Coordinate dispatch approvals and finished goods release processes
Ensure traceability and documentation compliance across all production batches
Raw Material & Packaging Material Quality Coordination
Coordinate RM and PM quality checks with internal and external stakeholders
Verify incoming raw material and packaging material quality standards at manufacturing sites
Coordinate approvals, specifications and quality documentation for RM and PM
Ensure packaging compliance and compatibility during production runs
Work closely with packaging, procurement and vendor teams for issue resolution
Production & Commercialization Coordination
Coordinate production schedules and manufacturing timelines with 3P partners
Manage production slots, production planning and manufacturing readiness
Support pilot runs, plant trials and commercialization activities
Coordinate lab trials and scale-up trials with external R&D teams and manufacturing partners
Ensure smooth execution during new product launches and reformulation projects
Track production milestones and execution timelines across projects
Coordinate between internal functions and external manufacturing stakeholders
Cross Functional Coordination
Work closely with:
Packaging teams
Internal quality teams
Manufacturing partners
Procurement teams
Operations teams
Product development teams
Supply chain stakeholders
Ensure alignment between production, quality and dispatch timelines
Support issue resolution and operational escalations during production runs
Documentation, Compliance & Reporting
Maintain production records, quality reports and batch documentation
Ensure proper documentation of trials, production runs and dispatch approvals
Track CAPAs, deviations and quality observations
Support audit readiness and compliance documentation
Maintain production and quality trackers across manufacturing partners
Experience
2–4 years of experience in FMCG, Food & Beverage or manufacturing companies
Experience in quality operations, production coordination, manufacturing execution or plant quality preferred
Prior exposure to third-party manufacturing environments will be preferred
Preferred Background
Candidates from the following categories will be preferred:
Beverage companies
Dairy or functional beverage companies
Coffee, tea or premix brands
FMCG startups
Contract manufacturing environments
Food production and packaging companies
Skills & Attributes
Strong execution and coordination skills
High ownership and accountability
Strong understanding of quality systems and…
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