Sales Development Representative

Company Overview
We are building a technology-driven Visa & Immigration platform focused on simplifying the visa journey through technology, transparent processes, accurate information, and professional guidance.
As we expand our sales and customer acquisition team, we are looking for experienced  Sales Associates – Visa & Immigration  who have already worked in the Visa, Immigration, Study Abroad, Overseas Education, or International Mobility industry and understand how to convert prospective customers into paying clients.

Role Overview
We are looking for a target-driven and customer-focused  Sales Associate with 1–3 years of hands-on Visa & Immigration sales experience .
Previous experience selling Visa & Immigration services is mandatory for this position.
This is not a general sales or fresher role. Candidates should already understand the Visa & Immigration sales process and be comfortable speaking with prospective applicants, understanding their requirements, explaining suitable services, handling objections, following up consistently, and closing sales.
The candidate will be responsible for the complete sales journey:
Lead Received → Customer Consultation → Requirement Qualification → Service Recommendation → Follow-Up → Objection Handling → Conversion → Payment → Handover

Key Responsibilities

Visa & Immigration Sales

Handle inbound and outbound leads for visa and immigration services.
Speak with prospective customers over the phone, Whats App, email, video calls, and other communication channels.
Understand the customer's travel, immigration, study, work, or business requirements.
Qualify leads based on customer requirements, profile, intent, timeline, and service suitability.
Explain relevant visa and immigration services clearly and professionally.
Educate customers about the overall application process, required documentation, timelines, service scope, and applicable professional fees.
Recommend appropriate services based on customer requirements without making unsupported guarantees regarding visa outcomes.
Convert qualified leads into paying customers.
Maintain consistent follow-ups with prospective customers until closure.

Lead Conversion & Follow-Up
Manage assigned leads from initial contact through conversion.
Contact new leads within the defined response time.
Conduct structured follow-ups through calls, Whats App, email, and other approved channels.
Handle customer questions and sales objections professionally.
Identify reasons for lost opportunities and maintain accurate disposition records.
Re-engage warm, inactive, and previously interested leads where appropriate.
Maintain a strong sales pipeline and ensure opportunities are continuously progressing.

Customer Consultation
Conduct professional initial consultations with prospective applicants.
Understand customer requirements including:
Destination country
Purpose of travel
Visa category
Travel timeline
Employment or education requirements
Previous travel/visa history where relevant to the service
Coordinate with Visa & Immigration specialists when detailed case assessment is required.
Ensure customers receive accurate information and avoid promising guaranteed approvals.

CRM & Sales Pipeline Management
Record all leads, conversations, follow-ups, activities, and outcomes accurately in the CRM.
Maintain updated lead stages and pipeline information.
Schedule follow-up activities and ensure no qualified lead is missed.
Maintain accurate customer information and sales records.
Prepare daily and weekly sales reports.
Track individual performance against assigned sales targets.
Maintain visibility of:
New leads
Contacted leads
Qualified opportunities
Follow-ups
Conversions
Lost opportunities
Revenue generated

Target Achievement
Work against defined monthly and…