Key Account Manager

About Ai Sensy

AiSensy is a  Whats App Engagement & Marketing platform  helping businesses acquire, engage, sell, and support customers on Whats App.

We work with leading brands including  Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physics Wallah and Cosco , along with thousands of SMBs and growing businesses.
Today,  250,000+ businesses  use AiSensy to power their Whats App engagement and marketing.

We're building products across  Whats App Marketing, Click-to-Whats App Ads, AI Agents, conversational commerce, automation and payments .

As AiSensy continues to scale, we're looking for a  Key Account Manager – Enterprise Accounts  to own relationships with some of our most important customers and help them get significantly more value from AiSensy.

The Role

This isn't a typical account management role where you simply check in with customers and resolve issues.

You will own the relationship, growth, adoption, and revenue of strategic enterprise accounts.

You'll become the primary point of contact for key customers, understand their business goals, identify opportunities to expand their use of AiSensy, and work with internal teams to make sure they succeed.

Your goal is to move customers from:
Customer → Active Customer → Growing Customer → Strategic AiSensy Account

You'll work closely with  Sales, Customer Success, Product, Support, Marketing, Partnerships, and Leadership  to drive customer outcomes.

We want someone who can build strong executive relationships, understand business problems, spot expansion opportunities, and  take ownership until things get done.

What You'll Own
1. Enterprise Account Ownership
Own a portfolio of strategic and enterprise customers.
Act as the primary point of contact for assigned accounts.
Build strong relationships with key stakeholders and decision-makers.
Understand each customer's business model, objectives, challenges, and Whats App strategy.
Establish regular account review and engagement cadences.
Build strong relationships across multiple stakeholders within each account.
Ensure customers receive a high-quality AiSensy experience.
Maintain a clear understanding of account health, risks, opportunities, and next steps.

2. Account Growth & Revenue Expansion
Your responsibility doesn't end once the customer is onboarded.
You will actively identify opportunities to grow the account.
Identify expansion opportunities within existing enterprise accounts.
Drive upsell and cross-sell opportunities across AiSensy's products.
Identify opportunities around:
Whats App Marketing
Click-to-Whats App Ads
AI Agents
Automation
Conversational Commerce
Payments
Expand AiSensy's presence across business units, teams, products, and use cases.
Build account-specific growth plans.
Work with Sales and Product teams to convert opportunities into revenue.
Maintain a healthy expansion pipeline across assigned accounts.
Track account revenue, usage, adoption, and expansion potential.

3. Strategic Account Planning
Build a clear growth plan for every strategic account.
For each customer, understand:
Where are they today?
What are they using AiSensy for?
What are they not using yet?
What business problem can we solve next?
Who are the decision-makers?
What can the account become?
Create account plans for key customers.
Map stakeholders and decision-makers.
Understand customer business priorities and upcoming initiatives.
Identify whitespace opportunities across products and teams.
Build quarterly and annual account growth plans.
Track progress against account-level objectives.
Present account plans and growth opportunities internally.

4. Customer Engagement & Executive Relationships
Build relationships beyond the day-to-day user.
Conduct…