ORD Test Rider

Location:

Gurugram (Hub-based)
Working Days:  6 days a week, with 1 weekly off as scheduled
Shift Timing:  9:00 AM – 9:00 PM (inclusive of scheduled breaks)

Employment Type:

Full-time

ROLE OVERVIEW
The ORD Rider sits at the point where vehicle testing meets live customer delivery. The role runs two activities in parallel:
On-Road Deployment (ORD) testing of Pluto's EV fleet under real duty cycles, and last-mile delivery execution for Pluto's clients. Every shift on the road doubles as a data point on vehicle performance and a completed customer order.

KEY RESPONSIBILITIES
Delivery Operations
Operate the assigned Pluto EV to collect orders from the spoke location and deliver them within the assigned area.
Deliver a minimum of 35 orders per day - ideally 50-55 orders per day,ensuring timely pick-up and delivery of all orders assigned through the platform.
Return undelivered or failed-delivery orders to the spoke location, or wherever instructed by the client’s operations team
Report to the spoke location at the scheduled reporting time on all working days.
Handle all goods with due care and deliver them in the condition received, following safety and operational protocols.
Vehicle Operation & Testing
Operate and test the assigned EV during shifts, accumulating kilometres through real delivery routes as directed by the supervisor.
Maintain the EV in its provided condition, normal wear and tear excepted, and return it on termination.
Charge or swap the EV battery at the Pluto Hub.
Promptly and elaboratively notify of any defect, malfunction, breakdown, or damage to the EV.
Report faults observed during delivery to the Quick Reaction Team.
Compliance & Conduct
Hold and maintain a valid driving licence throughout the engagement.
Wear the uniform, helmet, and any specified equipment at all times while on duty.
Not consume alcohol, narcotics, or controlled substances during service.
Treat customers, client staff, Pluto staff, and the public with courtesy- no harassment, intimidation, discrimination, or abuse.
Not solicit extra payments, tips, or consideration from customers beyond prescribed charges.
Reporting & Feedback
Attend all training sessions, safety briefings, and meetings.
Attend brief weekly check-ins with the operations team to share feedback on vehicle usability, testing insights, and deployment experience.
Report accidents, incidents, customer complaints, or unusual circumstances promptly.
Cooperate with any audit, inspection, or investigation by company or the client.
QUALIFICATIONS & EXPERIENCE
Valid driving licence for two-wheeler/EV operation
Prior experience as a delivery rider, driver, or in a similar field-based logistics role preferred.
ITI Diploma
Comfortable navigating assigned areas and working with app-based order/delivery platforms.
Basic ability to read and follow instructions in Hindi/English; clear communication with customers.
GOOD TO HAVE
Prior exposure to EV operation or battery-swap workflows.
Experience working in hub-and-spoke or last-mile delivery operations.
Familiarity with reporting faults or incidents through digital tools (Whats App groups, trackers, apps).
ATTRIBUTES & CULTURE FIT
Physically fit and comfortable with a full day on the road, six days a week.
Height and Weight Criteria
- Height (5’6/7) and Weight (65-75kgs)
Reliable, punctual, and safety-conscious.
High integrity and accountability — for the vehicle, the goods, and the customer relationship.
Courteous and well-mannered in customer-facing interactions.
Willing to be deployed flexibly across hub/spoke locations and adapt to changing operational needs.