Clinic Manager - RN

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Monday - Friday 8:00am - 4:00pm.

Management and supervision of the day‑to‑day operations of the occupational clinic. Responsible for providing leadership, staff oversight, training and development and management of administrative processes, personnel, clerical, technical, and maintenance functions; planning and assigning duties to employees; monitoring the activities of all operating components to ensure provision of high‑quality employee care.

• Provide best customer service to client's employees, management, and vendor partners.
• Oversee daily clinic operations assuring compliance with all Work Care clinic administrative and personnel management policies and procedures.
• Understand and strive to meet and exceed client expectations for an on‑site clinic and staff.
• Responsible for understanding all deliverables of contractual agreement.
• Participate in all internal Work Care meetings as requested/assigned.
• Participate in all client‑owned and driven on‑site meetings as approved by the Onsite Program Manager (OPM).
• Reports directly to and communicates regularly with Work Care OPM; Communicate and partner with the client under the direction and oversight of the OPM).
• Advise OPM of all potential out of scope of work requests/challenges.
• Understands the clinic manager's role in each clinical situation as related to their professional qualification.
• Communicates with and takes direction in clinical matters directly from the assigned Work Care Corporate Medical Director (CMD).
• Assist OPM in the new hire and on‑boarding process.
• Supervise staff, approve staff time sheets, coach, develop, mentor staff and complete all required performance reviews.
• Manage clinic schedule in accordance with contractual agreement.
• Supervise all daily clinical and administrative clinic programs and supporting process(s).
• Assure clinic is maintained to the highest physical cleanliness and operating standards.
• Maintain all clinic equipment and supplies in a timely and cost‑effective manner.
• Maintain and manage the electronic medical records system assuring all employee medical information is secure and confidential.
• Assure all clinic employees have access, are trained and utilize the electronic medical records system. Work towards elimination of paper records, as appropriate.
• Manage all external and internal vendor relationships.
• Identify new opportunities for clinic programs, policies, and procedures.
• Provide comprehensive injury management and medical case management of work‑related injuries and illness as appropriate.
• Perform additional duties and assume additional responsibilities as identified by the OPM for the efficient operation of the Work Care on‑site clinic.
• Handle Complex and Escalated Issues
• Proactively manage escalated inquiries from stakeholders and resolve high‑priority issues promptly to maintain customer satisfaction and retention.
• Exercise independent judgment in resolving complex issues and making decisions in the best interest of the organization.
• Oversee Daily Operations and Workflow
• Ensure that daily operational workflows are efficiently managed, with adequate staff coverage for peak hours and special situations.
• Coordinate with cross‑functional departments to ensure seamless collaboration and support for customer‑facing operations.
• Develop and implement strategies for improving operational efficiencies and service quality, reducing response times, and minimizing operational bottlenecks.
• Take ownership of operational challenges and drive initiatives to improve overall efficiency.
• Supervise and Develop Contact Center Representatives
• Lead, motivate, mentor, and provide ongoing coaching to a team of clinic staff, fostering a culture of continuous learning and improvement.
• Ensure employees have appropriate training and other resources to perform their jobs.
• Conduct regular one‑on‑one meetings and performance evaluations, offering constructive feedback and recognition to drive individual and team success.
• Encourage a positive team environment that promotes engagement, accountability, and high performance.
• Accountable for…