Teamleider Klantenservice

Are you a natural leader who gets energy from improving processes and guiding people? Do you enjoy understanding systems, discovering opportunities for automation and building the best customer experience together with a team? Then this position as Customer Service Team Leader at Vaccination Point in Haarlem is for you!

As Customer Service Team Leader, you will be responsible for the day-to-day management of our customer service team. You will ensure that customers are served quickly, professionally and in a customer-friendly manner, while at the same time looking for ways to make processes smarter and more efficient.

You are not only a coach and point of contact for the team, but also an important link in the further growth of our organisation. You analyse processes, dive into systems and identify opportunities for improvement and automation. You then ensure that these improvements are actually implemented.

You will work closely with various departments within Vaccination Point and actively contribute to an optimal customer journey.

• Managing, coaching and motivating the customer service team;
• Monitor performance and monitor service quality;
• Analyse processes and identify improvement opportunities;
• Optimising systems and thinking along with automation;
• Picking up and implementing improvement projects;
• Collaborate with other departments to improve the customer journey;
• Ensuring a good balance between customer satisfaction and commercial objectives.

• A salary of €2900 to €3400 per month, appropriate to your knowledge and experience;
• Travel allowance, pension scheme and 25 holidays (for a 40-hour working week);
• A delicious catered lunch every day (Wednesday = sandwich day - that's when we order the best sandwiches!);
• On Thursdays, an hour of boxing with the team;
  
  A beautiful workplace at our Haarlem office;
• A friendly Friday afternoon drink and fun team outings;
• Working in an enthusiastic team where your ideas are truly welcome and make an impact.

• Have HBO working and thinking level;
• Have experience in a leadership role within customer service or similar environment;
• Have an affinity for systems and enjoy figuring them out and improving them;
• Gets energy from process optimisation and automation;
• Be analytically strong and see opportunities to work more efficiently;
• Be proactive and take initiative yourself;
• Are strong in communication and can bring people along with changes;
• Be available for at least 32 hours a week.

Vaccination Point is the place for travellers who want to be well prepared on the road. With locations all over the Netherlands, every year we help tens of thousands of people travel safely with the right travel advice and the necessary vaccinations. Our customer service plays a key role in this, ensuring an optimal experience - from first contact to appointment.

We are growing fast - we now have more than 100 locations in the Netherlands - and therefore no day is the same!