Customer Success Manager | German speaking

Our client is looking for a Customer Success Manager to manage and develop a portfolio of Real Estate customers. In this role, you will be the main point of contact for your clients and ensure they receive the highest level of service and support throughout their customer journey.

You will build strong relationships, gain a deep understanding of each customer's business, and work closely with internal teams to ensure smooth processes, excellent service delivery, and customer satisfaction. You will also identify opportunities to expand existing accounts and share these with the Business Development team, who are responsible for the commercial side of the business.

• Managing and developing long-term customer relationships.
• Supporting new customers during the onboarding process together with the implementation team.
• Understanding customer goals, workflows, and business needs.
• Monitoring customer satisfaction, service quality, and delivery performance.
• Coordinating customer requests with internal operational, technical, and quality teams.
• Identifying potential risks and ensuring timely follow-up.
• Recognising opportunities for account growth and sharing these with the Business Development team.
• Preparing customer forecasts and communicating expected volume changes internally.
• Organising regular customer meetings and business reviews.
• Collecting customer feedback and contributing to continuous improvements in products, services, and processes.