Legal Intake Specialist

Position Overview:

The Legal Intake Specialist and Sales Development Representative (SDR) is a key first point of contact for our potential clients. This hybrid role combines intake and client onboarding with front-desk responsibilities, ensuring a warm, professional, and seamless experience for all who engage with our firm—whether in person, by phone, or virtually.

This team member is responsible for handling new client inquiries, managing the intake pipeline, and providing reception coverage during in-office days. You’ll be the voice and face of our firm—setting the tone for each client relationship.

• Strong interpersonal and emotional intelligence skills
• High-level organization and attention to detail
• Professionalism in both client interaction and presentation
• Tech savvy and able to learn systems quickly
• Ability to manage multiple responsibilities calmly and efficiently
• Empathy and excellent communication skills
• A genuine desire to help clients navigate emotional legal matters

• Client Intake & SDR Duties
  • Respond to new client inquiries with empathy and professionalism
  • Pre-qualify leads, perform conflict checks, and schedule consultations
  • Guide potential clients through the intake funnel; follow up with leads who haven’t converted
  • Prepare intake reports and maintain clear documentation in our systems
  • Educate clients on services and set realistic expectations
  • Assist with onboarding new clients after engagement
  • Greet clients and guests warmly upon arrival
  • Answer and route incoming calls in a polished, professional manner
  • Manage front office appearance and ensure a welcoming environment
  • Receive deliveries, handle mail, and assist with administrative office tasks
  • Support attorneys and staff with occasional clerical needs
• Salary: $45,000 – $70,000 based on experience and qualifications
• Health, Dental, and Vision Insurance
• 401(k) with employer matching
• Flexible Spending Account
• Optional Life and Disability Insurance
• Monday – Friday, 9:00 AM – 5:30 PM

We are not just a law firm—we are a team of driven, supportive, and mission-focused professionals. We care deeply about our clients, our team culture, and the impact we make. At MLG, we’re looking for A-players who want more than just a job—they want a career.

We value clear communication, autonomy, accountability, and heart. We celebrate wins, give feedback freely, and lift each other up. We are building something meaningful—and if that excites you, we want to meet you.

• Team Culture: We support each other and share a strong team-first mindset
• Growth-Minded: Leadership provides guidance and recognition, with room for advancement
• Work-Life Balance: Hybrid flexibility + no micromanagement
• Open Door Policy: Leadership is approachable and always listening
• Strong Infrastructure: Structured training and streamlined systems help you thrive