Event Coordinator, Customer Service​/HelpDesk

We are seeking a dynamic and organized Event Coordinator to join our team. The ideal candidate will be responsible for responding to customer inquiries, scheduling events, ensuring smooth operations, and delivering exceptional customer service. This role requires a proactive individual with strong leadership skills and a passion for community engagement.

Key Responsibilities:

• Respond to customer inquires via email, phone, social media, text message
• Schedule events, including school functions, summer camps, parks, and corporate gatherings.
• Collaborate with clients to understand their needs and provide tailored solutions.
• Manage event logistics, including scheduling, staffing, and equipment setup.
• Ensure compliance with health and safety regulations.
• Oversee the performance of the team during events, providing guidance and support as needed.
• Handle customer inquiries and resolve any issues promptly and professionally.
• Maintain records of event details and performance metrics for future reference.

Proven experience in event planning or coordination.

Strong organizational and multitasking skills.

Excellent communication and interpersonal abilities.

Ability to work flexible hours, including weekends and evenings.

Valid driver's license and reliable transportation.

Passion for community service and customer satisfaction.

Knowledge with scheduling tools including Google, Microsoft, and CRM.

Kona Ice is a fun, always changing work environment. We are a mobile vendor so your office moves. You are out in the community meeting new people everyday. You get to be part of a growing franchise and learn what it is like to be an entrepreneur. We're mobile. We're fun. We're stocked with the most delicious flavors you've ever tasted.

Need a moment of pure bliss? Kona Ice has you covered. Come visit us, let our sweet tunes sweep you away to an island in the middle of the ocean. And while you're there, kick up your feet and enjoy a nice cup of our premium shaved ice.