Service Agent, Visitor Parking - Part Time - Night

Service Agent, Visitor Parking - Part Time - Night

JFK Johnson Rehabilitation Institute
, located in Hackensack, New Jersey.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives and support one another to succeed. Competitive benefits, scheduling flexibility, tuition reimbursement, employee discounts, and more are part of our comprehensive package.

• Welcomes, directs, and assists patients and visitors to the institution by proactively greeting them in a courteous fashion utilizing proper verbal and non‑verbal communication.
• Drives guest vehicles from Medical Plaza, Emergency Room, or JTCC to designated parking area of garages for valet parking and returns guest vehicles to proper location for pickup when needed in a safe, timely, and professional manner.
• Operates motor vehicles in adherence to all New Jersey motor vehicle laws for the safe and effective operation of valet parking.
• Assists incoming and outgoing guests with wheelchairs and boarding vehicles as requested.
• Accurately documents all vehicle tag information, claim numbers, and key storage location.
• Ensures vehicles are returned in the same condition with which they were received.
• Works as a team to keep staging areas clear and maintain smooth traffic flow in and out of the parking areas.
• Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed and managing pedestrian traffic in walkways.
• Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.
• Notifies both security department and supervisor in the event of any accident.
• Transports outpatients between home and participating HUMC departments.
• Completes daily Patient Pick Up Log and Fuel Log and returns to department as requested.
• Maintains a clean and safe vehicle at all times, including gas, repairs, and maintenance as needed.
• Processes revenue and non-revenue traffic exiting the parking garages.
• Coordinates traffic flow between intersection of Link Drive and garage entrance as needed, as well as pedestrian traffic in walkways.
• Monitors all register, card access, ticket spitted, and gate equipment and troubleshoots equipment malfunctions.
• Verifies all garage cash deposits by staff and enforces cash/coupon procedures for delivery to security for deposit.
• Collects wheelchairs and coordinates with the Information and Guest Services department for availability to Link lobby.
• Cleans their workstations and surrounding areas at all times.
• Completes risk reports for any event not consistent with routine operations of the facility (events may include patients, visitors, or volunteers).
• Anticipates the needs of the patient population served in relation to their age, culture, language, hearing, visual impairment, etc., and provides customer service accordingly.
• Completes all beginning and end‑of‑shift procedures to ensure consistency of service and submits to management as directed.
• Adheres to the standards identified in the Medical Center’s Organizational Competencies.

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• 1 year of automatic driving experience.
• Standing, walking, visual acuity, manual dexterity and ability to work outdoors.
• Works every weekend, holiday, and flexible rotating hours.

• Bilingual.
• 1 year cashier experience.
• 1 year standard driving experience.

• Valid Driver’s License from a U.S. state.

Minimum rate of $18.30 hourly. Additional compensation may include performance‑based incentives, bonuses, or commissions, and shift differentials for evening, night, or weekend shifts. Full‑time and part‑time positions (20+ hours/week) enjoy a comprehensive benefits package including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Compensation is benchmarked against market data and adjusted for experience, education, certifications, skills, geographic location, internal equity, and budgetary considerations. Some positions may also be eligible for shift differentials or performance bonuses. The posted hourly rate represents a base pay estimate at the time of posting.

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national or birth origin, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

• Entry level

• Part‑time

• Other

• Hospitals and Health Care