Unit Services Representative - Urology - Pt

Unit Services Representative - Urology - PT Days with Benefits (7am-3:30pm)

Hackensack University Medical Center, Hackensack, New Jersey

Requisition #

Status:
Part-time with Benefits

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Unit Services Representative acts as a welcome ambassador to facilitate and maintain positive guest relations with patients, family members, visitors and physicians by welcoming and explaining hospital and unit policies and procedures, and addressing problems and concerns. The Representative also performs clerical support for the unit and Nurse Manager.

• Facilitates the flow of communication from patient, family member and/or visitor to hospital staff to maintain good working relationships essential to the accomplishment of assigned duties and enhanced delivery of health care.
• Answers telephone in a courteous and professional manner.
• Maintains supply levels, tracks and maintains equipment and orders replacements in a timely manner.
• Assists patients and families with any non-clinical questions, concerns and/or personal needs they may have (i.e. belongings, delays, support departments, etc.).
• Provides clerical support in completing Advance Directives including documentation, informing the physician and collaborating with Consumer Affairs.
• Creates awareness of patient satisfaction on the unit by accessing and printing unit data, comments and individual surveys, and managing public displays with this information, i.e. communication boards.
• Orients the patient to the unit and room and reviews the welcome handbook and what to expect including instructions for television, telephone, meal ordering, visiting policy, parking, discharge options and other non-clinical needs.
• Acts as a service recovery champion by maintaining the materials and tracking requirements.
• Handles routing inquiries/issues, and directs patient complaints to appropriate individuals with complete information. Proactively seeks out issues and addresses them.
• Ensures the environment is in appropriate condition and free of safety concerns. Reports safety concerns to the manager.
• Initiates help desk tickets to resolve IT issues and works to resolve other equipment problems as they occur.
• Promotes patient safety by participating in one-to-one patient observation as assigned, e.g. patient sitting.
• Assists in escorting patients and visitors to and from the unit or department, as needed.
• Takes minutes at staff meetings.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (age, culture, language, hearing and/or visually impaired, etc.). Communicates with patient, parent and/or primary caregiver at their level.
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Education, Knowledge,

Skills and Abilities

Required:

• High School diploma, GED, or GED equivalent programs.
• Proficient computer skills.
• Strong organizational skills and detail-oriented abilities to facilitate information, manage multiple tasks, and ensure accuracy of procedures.
• Work every other weekend.
• Work three (3) out of six (6) holidays.
• Rotate schedule/shifts based on needs.

Education, Knowledge,

Skills And Abilities

Preferred

• 2 years of experience in front desk, reception or customer service role
• Proficiency in a second language

Minimum rate of $18.30 hourly.

Hackensack Meridian Health is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full…