Eligibility Service Coordinator; Bilingual

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Our ideal candidate will have prior customer service experience, and be comfortable working in a fast-paced environment!

Eligibility Service Coordinator

Full-Time, non-exempt

$ per hour*

Monday – Friday, 8:00am-5:00pm (Schedule flexibility required to meet business needs)

Hackensack University Hospital – 100 First Street, Suite 300, Hackensack, NJ. 07601

As an Eligibility Service Coordinator, you’ll get to make a difference in patients’ lives every day! You will be a liaison for patients navigating some of the most stressful moments of their healthcare journey. In this role, you’ll coordinate patient scheduling, manage documentation, and facilitate communication between patients and Savista’s Eligibility Specialist who will assist the patient with obtaining financial assistance through programs like Medicaid, Medicare, disability, and hospital charity care programs.

Every interaction you have helps someone feel supported and move forward with confidence. If you’re motivated by meaningful, people‑centered work – and you want a role where your efforts make a clear and immediate difference – this position offers the opportunity to learn-on-the job, build relationships, grow your skills and career, and positively impact patient lives every day.

• Schedule patient appointments for financial assistance.
• Check-in patients upon arrival and ensure all required documentation is available for processing.
• Answer incoming calls, respond to voicemails, and provide guidance on next steps.
• Assist patients by providing requested documents and materials.
• Meet productivity and quality expectations.
• Utilize multiple systems and databases to gather, track, and report patient information.
• Communicate updates to Eligibility Specialists on scheduling and patient workflow.
• Process incoming and outgoing mail.
• Complete special projects, as assigned.

• High school diploma or GED
• Proficiency in English and Spanish
• 6 months+ of experience in a customer service role.
• Strong interpersonal and communication skills.
• Ability to explain complex information clearly and empathetically.
• Ability to handle a heavy call volume.
• Work collaboratively in a team environment.
• Capability to work in a fast-paced environment with changing priorities and patient needs.

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• We offer wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Learning & career development: premium Linked In Learning access and our SOAR development program
• Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional…