QA & Technical Documentation Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Staff Hackensack, NJ, US

Salary Range: $55,000.00 To $75,000.00 Annually

Bluu, Inc. is a technology and payments company providing integrated POS, payment processing, hardware, software, online ordering, and business management solutions for the restaurant and retail industries.

We are committed to delivering reliable, innovative technology that helps businesses operate more efficiently and grow. Join our team and be part of a growing company shaping the future of POS and payment technology.

Location:

Hackensack, NJ, Full Time, On-site

We are seeking a QA & Technical Documentation Specialist to ensure the quality and reliability of our Restaurant and Retail POS systems while maintaining accurate and up-to-date User and Technical Documentation.

This role combines Software QA, Payment QA, Hardware/Device Testing, API & Integration Testing, and Technical Documentation. The ideal candidate can identify product issues, validate new features, and translate complex technical functionality into clear, user-friendly documentation.

Perform functional, regression, integration, and release testing for POS systems

Test Windows/Android applications, payment systems, hardware, APIs, and third-party integrations

Test payment transactions, including EMV, NFC/contactless, refunds, reversals, and settlement

Create and maintain test cases, test scenarios, and regression test suites

Identify, document, and verify software defects and production issues

Create and maintain User Manuals, Technical Manuals, Installation/Configuration Guides, Troubleshooting Guides, FAQs, and Release Notes

Ensure documentation is updated with new features, UI changes, hardware configurations, and software releases

Collaborate with Development, Product, Support, and Implementation teams to improve product quality and documentation

Bilingual in Korean and English

Experience in Software QA / Software Testing

Experience with POS, Restaurant, Retail, or Payment Systems

Experience testing Windows and/or Android applications

Experience creating test cases and technical documentation

Basic knowledge of SQL and API testing

Strong troubleshooting, problem-solving, and communication skills

Excellent attention to detail and accuracy

Ability to understand complex technical concepts and explain them clearly

Experience with payment terminals, EMV, or payment processing

Experience with hardware/software integration testing

Experience supporting production issues

Experience with Agile/Scrum development environments

A detail-oriented professional who can test products thoroughly, identify issues, maintain accurate documentation, and ensure that customers and internal teams always have reliable technical information.