Enrollment Administrator

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Ft Student Affairs Full Time Hackettstown, NJ, US

3 days ago Requisition

Salary Range: $45,000.00 To $60,000.00 Annually

Centenary University Mission & Priorities

Centenary University launches students into a successful career and life. Centenary advances three strategic priorities:
Student Success, University Vitality, and World Engagement.

Position Summary

The Enrollment Administrator serves as a key administrative leader and primary customer service representative within Enrollment Administrator, the Enrollment Dean and Financial Aid Director. The administrator manages daily enrollment operations, coordinates campus visits and recruitment events, facilitates admissions and financial aid communications, maintains accurate student records, supports enrollment efforts, and ensures exceptional service throughout the enrollment process.

This role serves as a welcoming first point of contact for prospective students and families. Working collaboratively with the Enrollment Team, the Enrollment Administrator coordinates communications, tracks enrollment progression, supports recruitment initiatives, ensures operational efficiency, and contributes directly to Centenary's enrollment growth goals.

Core Responsibilities and Expected Outcomes

1. Campus Tours and Enrollment Events

Organize and coordinate the promotion, registration, logistics, and execution of campus tours, Open Houses, admitted student days, group visits, and other recruitment and enrollment events. Collect participant feedback and evaluate outcomes to support continuous improvement.

Outcome: Enrollment activities are executed on time and with excellence, increasing participation, strengthening the visitor experience, and supporting enrollment growth.

2. Visitor Welcome and Hospitality

Create a warm, welcoming environment for prospective students, families, and guests. Manage check-in, answer routine questions, and ensure visitors are connected with the appropriate enrollment team members and campus partners.

Outcome: Guests experience exceptional hospitality and personalized service that strengthens their connection to Centenary and increases enrollment interest.

3. Inquiry Management and Customer Service

Monitor Enrollment Growth, admissions, and financial aid email accounts, phone lines, text communications, and voicemail. Respond to routine inquiries, assist students and families with admissions and financial aid processes, and route specialized questions to the appropriate staff member.

Outcome: Inquiries receive timely, accurate responses and students experience a high level of service throughout the enrollment process.

4. Application Processing and Enrollment Communications

Monitor applications and supporting documents, identify missing items, prepare complete files for review, and maintain accurate student records. Prepare and distribute approved admissions, merit award, deposit, and enrollment communications.

Outcome: Student records and communications are accurate, complete, and processed in a timely manner to support enrollment decision timelines.

5. Enrollment Progression and Student Success Support

Track enrollment requirements for admitted and deposited students. Coordinate follow-up regarding admissions, financial aid, orientation, advising, housing, and other enrollment-related requirements. Facilitate referrals and communication between students and campus offices.

Outcome: Students receive timely guidance and successfully complete enrollment requirements, improving progression from admission to enrollment.

6. Student Ambassador Coordination and Office Operations

Coordinate…