Entry-Level IT Technician On-site

IT Support Technician I (Entry-Level) | Hackettstown, NJ | M-F, 8:00 AM 4:30 PM EST

We are seeking a motivated and customer-focused Entry-level, IT Support Technician to join our growing IT team. This entry-level role is responsible for providing technical support to end users, troubleshooting hardware and software issues, setting up and maintaining workstations, supporting Microsoft environments, and ensuring an excellent customer service experience. The ideal candidate will have a passion for technology, strong communication skills, and a desire to grow within IT.

• Provide first-level technical support for hardware, software, email, and network-related issues.
• Build, configure, deploy, and troubleshoot desktop and laptop computers.
• Install, configure, and maintain operating systems, software applications, and peripherals.
• Create, modify, and disable user accounts within Active Directory.
• Reset passwords and manage user access permissions.
• Troubleshoot and resolve issues related to Microsoft Outlook, email delivery, and user mailboxes.
• Respond to support requests via phone, email, ticketing system, and in-person interactions.
• Diagnose and resolve common hardware issues involving PCs, laptops, monitors, printers, docking stations, and mobile devices.
• Perform software installations, upgrades, and updates.
• Document troubleshooting steps, issue resolutions, and support activities within the ticketing system.
• Escalate complex technical issues to support staff when needed.
• Assist with onboarding and offboarding activities, including equipment setup and account provisioning.
• Maintain inventory of IT assets and equipment.
• Support conference room technology, printers, and other office technology equipment.

• 0-2 years of IT support, help desk, technical support, or related experience.
• Basic knowledge of Windows operating systems (Windows 10/11).
• Familiarity with Active Directory user administration.
• Understanding of computer hardware, PC components, and workstation setup.
• Basic knowledge of Microsoft Office 365 applications.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong customer service mindset and professionalism.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Associate degree in Information Technology, Computer Science, or a related field; or equivalent technical training.
• CompTIA A+, Network+, or similar certification (or currently pursuing certification).
• Experience supporting Microsoft 365 environments.
• Exposure to ticketing systems such as Service Now, Jira, Zendesk
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).

• PC and Laptop Hardware Support
• PC Builds & Imaging
• Active Directory
• Microsoft 365 / Office Suite
• Outlook & Email Support
• Software Installation & Troubleshooting
• Password Resets & User Account Management
• Windows 10/11 Support
• Help Desk Ticketing Systems
• Phone & End User Support

This is a Contract position based out of Hackettstown, NJ.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Hackettstown, NJ.

This position is anticipated to close on Nov 10, 2026.

This is a fully onsite position in Hackettstown,NJ.

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