Field Service Tech FSR

6 days ago Be among the first 25 applicants

JDC Power Systems, LLC is seeking a Field Service Technician FSR2 to support our field operations. In this role you will perform troubleshooting, maintenance and repair of electrical systems and industrial controls at client sites. As an FSR2 technician you will take on more complex tasks and handle a wider range of responsibilities with increased independence.

• Perform troubleshooting, maintenance, and repair of electrical systems including transformers, circuit breakers, LV/MV switch gear, PLC controls and other electrical equipment.
• Diagnose and resolve issues on‑site with minimal supervision, ensuring minimal downtime and operational efficiency.
• Perform inspections and testing to ensure systems are working correctly and meet industry standards.
• Collaborate with senior technicians and engineers to handle complex service calls and to raise escalations when necessary.

• Serve as the primary point of contact for customers during service visits, addressing technical issues, providing solutions and ensuring high customer satisfaction.
• Document and provide clear and accurate feedback on service activities, including test reports, troubleshooting results and system performance.

• Perform service work independently, prioritize tasks and ensure timely completion of all service requests.
• Help organize and schedule service calls to ensure efficient service delivery and minimize downtime for clients.
• Work with internal teams to coordinate resources, parts and tools required for service activities.
• Maintain accurate records of service work, inventory, time tracking and equipment usage.
• Use remote diagnostic tools and support junior and senior technicians in troubleshooting and resolving issues remotely.

• Ensure all work complies with company safety protocols, OSHA guidelines and industry regulations.
• Conduct site‑specific safety assessments and audits, identifying potential hazards and mitigating risks.
• Complete safety briefings and provide guidance to junior technicians on maintaining a safe work environment.

• Stay up to date with new technology, trends and industry best practices to continuously improve service quality.
• Identify opportunities for process improvements, suggesting enhancements to service delivery and customer experience.
• Contribute to the development and documentation of Standard Operating Procedures (SOPs) and best practices for field service activities.

Education

• High school diploma or equivalent required;
  Associate’s degree in Electrical Engineering, Mechanical Engineering or related technical field preferred.

Certifications

• NFPA 70E, OSHA 30 or other technical certifications are a plus.

Experience

• 3‑5 years of hands‑on experience as a field service technician focused on power systems, electrical equipment or industrial controls.
• Demonstrated experience in troubleshooting, maintaining and repairing complex electrical systems and components.
• Previous experience with field service management tools or software is a plus.
• Hands‑on experience with PLCs, SCADA systems, transformers, circuit breakers, LV/MV switch gear and protective relay systems.

Skills & Competencies

• Strong troubleshooting and problem‑solving skills with the ability to resolve complex technical issues independently.
• Familiarity with standard electrical tools, test equipment (e.g., multimeters, relay test sets) and diagnostic software.
• Strong communication skills, able to clearly explain technical issues and solutions to customers and team members.
• Strong time management skills, able to prioritize and manage multiple service calls simultaneously.
• Ability to work collaboratively within a team.

Other Requirements

• Willingness and ability to travel frequently, including overnight stays to visit customer sites and JDC locations across the country.
• Valid driver’s license and clean driving record.
• Commitment to safety and ensuring customer satisfaction.
• Ability to read and interpret electrical drawings, schematics and wiring diagrams.

Location

• Hackettstown, NJ (daily/weekly travel to customer sites and internal field service locations across the region).

JDC Power Systems, LLC is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where all employment decisions are made on an individual basis without regard to characteristics protected by federal, state, or local law. JDC Power Systems, LLC is committed to making our application process accessible to all applicants and will provide reasonable accommodations upon request as required.