Environmental Administrator

Location: Hackney

Environmental Administrator Post

Title:

Environmental Administrator Pay: £18.30 Per Hour PAYE/ £24.66 Per Hour Umbrella

Location:

Millfields Hackney E5 on-site Length: 2 Months Responsible To:
Senior Administrator 4 or 5 Days a week

About the Role

Are you highly organized, data-driven, and looking to make a visible impact in the community?

We are seeking a proactive and flexible Environmental Administrator to join our team at the Millfields Depot. In this role, you will be the backbone of our operational management team within Environmental Operations. You will provide top-tier, customer-focused administrative support across a vital range of frontline services, including Refuse, Recycling, Street Cleansing, Estate Cleaning, and the Waste Transfer Station (WTS).

This is a dynamic position that perfectly suits someone who has excellent attention to detail, thrives when working with data, and comfortably navigates modern, bespoke IT systems.

Key Responsibilities

As an Environmental Administrator, your daily duties will be varied and impactful, including:

Operational & Data Support:
Collecting, recording, and monitoring key service data. You will maintain performance systems, produce statistical and Key Performance Indicator (KPI) reports, and ensure daily operational paperwork is in the hands of our crews to keep services running smoothly.
Customer & Stakeholder Liaison:
Acting as an initial point of contact for the public and internal colleagues. You will process service requests, investigate complaints, identify trends to suggest service improvements, and communicate outcomes back to residents.
Service Specific Admin:
Utilizing dedicated databases and applications (such as Civica, CRM, Yotta/Alloy, and Fix My Streets) to administer services, track bin repairs/replacements, and maintain accurate tonnage data for the Waste Transfer Station.
Team & Management Support:
Drafting correspondence, managing generic inboxes, and arranging and minuting meetings while handling sensitive information discreetly. You will also assist workforce staff with basic IT requirements like system log-ins and hardware guidance.
Financial Administration:
Processing telephone payments, receiving cash, and issuing refunds in compliance with council procedures.

About You

To thrive in this role, you should bring a combination of the following skills, knowledge, and experience:

Skills and Abilities:

Self-Motivated & Organised:
Ability to work unsupervised, manage your own workload, and meet changing deadlines in a fast-paced environment.
Strong Communicator:
Ability to confidently communicate with residents, stakeholders, and all tiers of management to build strong working relationships.
Tech-Savvy:
Comfortable adapting to new software, producing detailed spreadsheets, and guiding operational staff on IT devices.
Problem Solver: A "can-do" attitude with the ability to use your own initiative, think laterally, and resolve contentious issues smoothly.

Knowledge and

Experience:

Proven experience providing a full range of administrative support within a diverse and changing environment.
Experience dealing with difficult customer inquiries or complaints.
Proficiency in administrative filing systems and modern IT suites (such as Google Workspace: Gmail, Sheets, Slides, etc.).
An understanding of the current issues facing public sector services is highly desirable.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy