Scheduler, Administrative​/Clerical

Location: Hackney Central

Example are looking to recruit a highly organised and customer-focused Scheduler to join a well established property maintenance company

Responsibilities

* Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.

* Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.

* Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).

* Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.

* Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.

* Monitor work in progress, ensuring jobs are progressed and closed within target timescales.

* Ensure operatives are correctly using and updating PDAs and digital systems.

* Act as the key communication link between residents, operatives and client teams.

* Maintain accurate records, notes and job updates across all systems.

* Support the wider scheduling team, providing cover during absences where required.

About You

* IT literate, with confidence using scheduling and job management systems.

* Excellent telephone manner and communication skills.

* Strong attention to detail and ability to prioritise workload.

* Ability to work to tight deadlines in a busy environment.

* Experience in scheduling, planning, administration or high-volume customer service/call handling.

* Experience with in social housing, repairs or maintenance environments.

* Knowledge of repairs and maintenance terminology and KPIs.

* Experience using systems such as ROCC, Opti-time or DRS.

Simply apply to be considered for the role