Service Support Officer – Adult Social Care

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Operating across Provided Services sites using a Campus Model—including Extra Care, Oswald Street Day Opportunities, Shared Lives, and Reablement Assessment Flats.

About the Role

Hackney Council is looking for three enthusiastic and skilled Service Support Officers to join our Provided Services team. Operating under an innovative Campus Model approach, you will work flexibly across multiple sites and teams including Extra Care schemes, Oswald Street Day Opportunities, Shared Lives, and Reablement Assessment Flats. This collaborative approach removes isolated working practices, ensuring administrative responsibilities are shared fairly and seamlessly across provided services.

Through comprehensive, efficient, and confidential back-office support, you will play a crucial role in enabling smooth service delivery for adults with varied and complex needs. Your daily work will support Care Quality Commission (CQC) compliance, maintain accurate record-keeping, and align with National Autistic Society standards.

Key Responsibilities

• Manage front-of-house reception at Oswald Street Day Opportunities on a rota basis, welcoming service users, carers, and visitors with dignity and respect.
• Coordinate administrative functions for the Extra Care Panel by managing daily referrals, tracking void data, and securely distributing sensitive case documentation.
• Provide general office support across Provided Services, including handling phone queries, taking messages, carrying out ad-hoc tasks, and assisting registered managers with meeting minutes and electronic filing systems.
• Conduct routine PPE audits across Extra Care and Reablement Assessment Flats to maintain health and safety compliance.
• Process financial information such as purchase orders and supplier invoices, and collaborate with agencies to manage and approve staff hours.
• Support administrative needs for service training programs like PROACT-SCIPr while strictly adhering to Data Protection Act guidelines and safeguarding protocols.

About You

We are seeking adaptable individuals with exceptional organisational skills, high emotional intelligence, and a proactive attitude in a fast-paced Adult Social Care setting.

Essential Requirements & Qualifications

• Candidates should hold an NVQ Level 3 or equivalent in Business Administration, or possess demonstrably equivalent professional experience.
• Strong IT proficiency in Google Workspace, Microsoft Office (Word, Excel), and information management systems is essential, along with the ability to quickly learn new software platforms.
• You must demonstrate excellent verbal and written communication skills to interact professionally with service users, families, internal officers, and external agencies.
• We require strong workload prioritisation skills, enabling you to work effectively under pressure, handle competing priorities, meet tight deadlines, and maintain thorough attention to detail.
• A personal commitment to equity, anti-racist practice, and delivering customer-focused support that upholds service user dignity…