Fire Safety Business Support Officer

Location: Hackney

Fire Safety Business Support Officer

Location:

Hackney E8
Pay Rate: £20.64 per hour (PAYE) | £27.81 per hour (Umbrella)
Directorate:
Climate, Homes & Economy
Start: ASAP
Hybrid
Length: 9 Months

Service:
Resident Safety

About the Role

London Borough of Hackney is seeking a detail-oriented and proactive Fire Safety Business Support Officer to join the Resident Safety division. In this role, you will provide critical administrative, financial, and technical support to the Fire Safety Team, ensuring the council maintains high compliance and building safety standards across its housing portfolio.

You will work closely with managers, technical assessors, and external stakeholders, helping drive operational efficiency, maintain compliance databases, and manage resident engagement regarding fire safety matters.

Key Responsibilities

Administrative & Project Support:
Maintain and update fire risk assessment databases. Coordinate appointments for Fire Risk Assessors and Health & Safety Advisors. Assist in arranging EWS1 forms, PAS 9980 assessments, and Section 20 notices.
Compliance & Reporting:
Monitor fire safety work orders, track the completion of fire door inspections and fire risk assessment recommendations, and compile monthly compliance reports.
Financial & Procurement Administration:
Process purchase orders, review cost quotations for safety works, manage compensation claims, and assist with budget monitoring.
Stakeholder & Customer Engagement:
Respond to FOI requests, complaints, and Member inquiries. Communicate effectively with tenants, leaseholders, contractors, and council departments.

Requirements & Qualifications

Qualifications & Memberships

NVQ Level 3 in Business Administration (or equivalent experience).
CIH Membership (Chartered Institute of Housing) or working towards it.
Additional training in fire safety compliance is desirable.

Experience & Knowledge

Proven background in administrative or business support, ideally within social housing or fire safety environments.
Familiarity with fire safety regulations, health & safety legislation, and Fire Risk Assessments (FRAs) is an advantage.
Solid understanding of procurement processes, raising purchase orders, and financial administration.
Strong IT skills with experience managing compliance databases and Microsoft Office.

Personal Attributes

Exceptional attention to detail and strong organisational skills.
Excellent written and verbal communication skills.
High level of empathy when dealing with resident concerns.
Flexibility for occasional site visits or evening meetings (a full UK driving licence and vehicle access is desirable).

Please note due to high volume of applications only successful/ shortlisted candidates will be contacted

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy