Customer Fulfilment Manager

Location: Bethnal Green North

Our client is looking for a Customer Fulfilment Manager for a pioneering ethical food company. This is a really fantastic opportunity to join a friendly team with a passion for high-quality sustainable food.

The role would suit someone with supply chain or logistics management experience who is proficient with Unleashed/Xero/Excel.

Key responsibilities include:

• Manage outbound logistics with co-packers, warehouses, and 3PL partners to ensure reliable, cost-effective order fulfilment.

• Lead production and demand planning, ensuring stock levels match forecasted requirements.

• Oversee dispatch operations, shipping paperwork, and transport scheduling.

• Supervise invoicing and order fulfillment compliance with Fairtrade and Organic standards.

• Maintain accurate inventory data in Unleashed/Xero and issue weekly/monthly performance reports.

• Drive continuous improvement projects to boost efficiency and reduce costs.

• Develop strong relationships with customers, suppliers, and warehousing partners.

• Collaborate with the Supply Planning Manager to align material availability with production plans.

• Mentor and support team members, promoting best practice and process development.

* Part time (25 hrs across the week).

* Hybrid working (office in London).

* Salary £39 - 44k FTE DOE plus generous holiday allowance