Technology Solutions Specialist

About the Company

Tucker Company Worldwide, Inc. is a family‑held, third‑generation corporation with a proud legacy of leadership celebrating its 60th anniversary in business. We believe in the importance of investing generously in our people, business, industry, and local community. Tucker Company is the oldest privately‑held freight brokerage in North America, specializing in notoriously complicated freight, such as temperature‑controlled, oversized, and high‑value, high‑security shipments.

We help transportation professionals for some of the world’s top brands ensure the safe, on‑time delivery of their freight using carefully designed procedures, cutting‑edge technologies, and award‑winning service. Whether the shipment is oversized, delicate, high‑value, or hazardous, we’re prepared to manage it with the utmost care. Tucker Company serves on the board of the Transportation Intermediaries Association (TIA), chairs the Highway Transportation Committee of the National Industrial Transportation League (NITL), and serves on committees in a variety of trade associations important to our customers to understand both our industry and our customers’ industries.

We take great pride in moving high‑touch, high‑security freight in industries where reputation and track record are paramount.

Location: Haddonfield, NJ
Hours: Full‑time, Hybrid (4 days in office / 1 day remote)
Position: Technology Solutions Specialist
Department: Technology

As a Technology Solutions Specialist, you’ll help organize IT projects, track deliverables, and keep cross‑functional teams aligned. This entry‑level role combines strong communication and organizational skills with familiarity in technical systems such as McLeod, SQL, and Power BI. The role involves managing fast‑paced work across multiple initiatives and acting as the connective thread between teams. In this position, you will lead automation projects and TMS upgrades, customer portal enhancements, and EDI conversions.

The ideal candidate is organized, proactive, and enjoys working at the intersection of technology and collaboration, with a strong enthusiasm for learning. The Technology Solutions Specialist will have the opportunity to make a visible impact within a somewhat dynamic IT team.

• This role ensures that all assigned projects progress and are completed successfully. Key tasks include identifying risks, communicating effectively, and involving leadership when needed to prevent missed deadlines or harm to our reputation.
• Serve as the primary liaison between the technology team and other business partners to keep project stakeholders informed of the project's status, including the estimated delivery timeline, potential bottlenecks, and budget details.
• Ensure projects, technology, and others as assigned, are thoroughly scoped, developed, and implemented to deliver successful customer onboarding and other company projects on schedule with complete and accurate data entered in the TMS.
• Maintain alignment across internal teams, customers, and carriers by keeping all parties informed of progress and addressing issues quickly.
• Proactively highlight potential obstacles or bottlenecks with recommended solutions or actions.
• Provide a positive experience by meeting customer needs and collecting feedback for ongoing refinement.
• Ensure seamless EDI, API, and other tech‑enabled connectivity between the company’s TMS and customer systems, enabling accurate and reliable data transmission.
• Effectively manage and deliver other assigned projects as needed, ensuring outcomes are achieved on time and to expectations.

• Coordinate and support project, integration, and onboarding activities from initiation to completion, tracking tasks and milestones.
• Collect, validate, and manage customer requirements and data to ensure correct system setup and integration.
• Utilize project management tools and methodologies that add transparency, efficiency, and accuracy.
• Effectively onboard customers and integrate EDI processes: keep accurate records and clear process documents, aiming to continuously…