Customer Service Manager

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with almost 500 stores and an online home delivery service. Our business is primarily food & grocery, and we uniquely source & process most of the fresh food we sell through our own manufacturing facilities.

Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers' feedback and react accordingly
• Ensure market leading availability across the store
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

You will play a vital role in our business and have a huge impact on our success. We offer excellent training, support, continued development, a competitive salary and superb benefits package.

Our benefits package includes a generous bonus, an attractive pension scheme, private healthcare, colleague discount, family‑friendly policies such as 26 weeks maternity and adoption leave, neonatal and fertility leave.

Whether it's previous experience working in retail, hospitality, travel & tourism, or other service sectors, if you have a passion for delivering exceptional customer service we want to hear from you.

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find elsewhere. With just under 500 stores, our retail colleagues work as one team to provide many food essentials, great service and a buzz people enjoy. The UK’s 5th largest supermarket, we provide great value for money and fresh food to over 11 million customers every week.

Our focus on freshness makes us stand out as we prepare more fresh food in‑store than any other supermarket. It’s challenging, fast‑paced, but from Market Street to checkout, our friendly team goes above and beyond to bring customers what they want.