Office Manager HWC

Under minimal supervision, coordinates office operations and performs a variety of complex administrative activities in support of the Hospice of Washington County Corporate Administration Office, including the supervision of front office staff. Responsible for assigned projects involving internal and external coordination of people and materials.

Education:

Associate’s degree or equivalent experience. Bachelor’s degree preferred

Experience:

Three – Five years’ experience in an administrative role Supervisory experience is required.

Skills:

Skill in effective problem-solving; ability to manage projects; skill in exercising initiative, develop and maintain collaborative relationships, and balancing multiple priorities while being flexible to react to changing needs.

Interpersonal skills necessary to communicate effectively and courteously with a diverse group of internal and external callers and visitors. Ability to maintain a pleasant, customer-centered demeanor and professional image under a variety of challenging situations.

Ability to organize, manage and direct workflow of office staff.

General knowledge of data analysis and interpretation.

Analytical skills to interpret and communicate policies and procedures, and to identify and initiate appropriate corrective action to resolve problems.

General knowledge of and skill in the practical application of office practices, procedures, and equipment; of business English, spelling, punctuation, grammar and arithmetic.

Knowledge of proper telephone etiquette and techniques.

Skill in composing and proofing for typographical errors, spelling, grammar and punctuation in general correspondence, forms and other work.

Skill in using a variety of office software applications such as Microsoft Word, Excel, Outlook, Power Point, Electronic Medical Record, Adobe Acrobat, telephone

System to produce documents and reports.

Ability to handle emergency situations in a calm and efficient manner.

Ability to work under pressure with frequent interruptions.

Ability to exercise tact and diplomacy.

Ability to prioritize duties and responsibilities, as well as attend to multiple demands and requests simultaneously and assess situations and act accordingly.

Flexibility as it relates to duties, changes in processes and the need to learn new processes.

Skill in understanding and following oral and written instructions, and in communicating effectively both orally and in writing.

Skill in planning, organizing, prioritizing, and executing multiple and continuing assignments with general instructions.

Skill in performing basic arithmetic calculations.

Skill in accurate alphabetical and numeric filing.

Ability to type quickly and accurately.

Ability to meet deadlines

Physical Requirements:

Ability to push, pill. carry, and lift up to 25 lbs.

Ability to use step stool

Working Conditions:

Normal office environment

Principles

Duties and Responsibilities:

Coordinates office operations such as daily workflow, particularly the coordination of hospice telephone calls and productivity reports, inventory and supplies, conference room scheduling and meeting management, updating the staff phone list, staff recognition cards (birthday, anniversary sympathy etc.), mail and package delivery, managing postage reports, customer service problem resolution and scheduling of front desk staff

Recruits, trains, supervises front office staff.

Ensures proper customer service is provided by assisting front office staff.

Provides assistance with financial accounting processes such as credit card payments, bank deposits and bill coding as needed.

Screens telephone calls and visitors, taking care of routine matters, and ensuring timely and confidential customer-focused service. Answer inquiries following general instructions…